Chipotle Mexican Grill

3.7
635 reviews
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About

Mexican Restaurant
Chipotle Wintergreen is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
865 Rockville Pike, Rockville, MD
20852, United States

Hours

Reviews

3.7
635 reviews
5 stars
288
4 stars
133
3 stars
47
2 stars
39
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive attitudes from staff, leading to a negative customer experience.

Food Quality

While some customers praised the food as fresh and flavorful, many reported issues with cold food, incorrect orders, and skimpy portions.

Cleanliness

Several reviews mentioned dirty conditions in the restaurant, including unclean tables and unsanitary bathrooms.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
  • TT
    T
    Jan 4, 2026
    4.0
    One of the rare Chipotle locations that is not stingy with portions. I got a decent size and filling bowl with a normal portion of chicken.
  • JJ
    JOHN JIANG
    Jan 2, 2026
    2.0
    Aside from the cashier, the service at this location is disappointing. The staff rarely smile and seem unhappy while serving customers, which makes the overall experience uncomfortable.
  • DR
    Delly Rein
    Dec 25, 2025
    1.0
    The service was very disappointing.They hurriedly put what I was tryna ask ask and other stuff I didn’t ask about and when i confronted them they took a plastic and was removing it in a disorganize manner,also rude and I ended up leaving without getting it again.
  • EE
    Elizabeth
    Dec 7, 2025
    1.0
    There’s a small girl with silver rimmed glasses who had the rudest service. She said “we don’t have any” when I asked for medium salsa twice when there’s clearly more in the back and some left in the actual container. She also glared at us and did not say a thing after we asked for lettuce and proceeded to close the bowl without any lettuce. Please don’t work if you are going to treat customers like they’re scum and not do your job which is to pour the ingredients that we ask for in a bowl. The least you can do is listen to our order and do it right or explain if you’re out of lettuce.
  • AH
    Alem Haile
    Dec 1, 2025
    1.0
    The ladys at the register always got so much attitude. Everytime I go there, they got attitude. Teach these woman some customer service!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Wintergreen serve?

Chipotle Mexican Grill offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill at 865 Rockville Pike?

Chipotle is open every day from 10:00 AM to 11:00 PM.