McDonald's

3.0
1895 reviews
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Business Details

12012 Reisterstown Rd, Reisterstown, MD
21136, United States
(410) 833-1515
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12012 Reisterstown Rd, Reisterstown, MD
21136, United States

Hours

Reviews

3.0
1,895 reviews
5 stars
486
4 stars
355
3 stars
331
2 stars
198
1 star
525

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Customers frequently reported cold, overcooked, or incorrect food items, leading to dissatisfaction with the overall food quality.

Cleanliness

While some customers noted cleanliness in the dining area, many others reported dirty conditions and poor hygiene practices.

Management Issues

Several reviews pointed to a lack of proper management and training, resulting in disorganized operations and unprofessional behavior from staff.

Customer Experience

Overall, many customers expressed frustration with their experiences, citing a lack of attention to customer needs and poor communication.
  • JR
    Jossel Reed
    Nov 10, 2025
    3.0
    This location is inconsistent with the temperature of the food. The staff is usually helpful, but it seems to depend on the day. Could use more consistency overall.
  • HM
    heather mills
    Oct 22, 2025
    2.0
    It was at the peak of lunch. So the food you would think would be hot and fresh. But instead the bread was hard and old. The mcchicken I dont know how the bun was im not even touching it cause it has extra lettuce. I wanted no lettuce/shredded. Im very disappointed.
  • KE
    Kimberly Eckhardt-Lider
    Oct 15, 2025
    4.0
    Alot better than the other MC Donald's
  • CS
    Corey Smith
    Oct 13, 2025
    1.0
    Go to hampstead. Place is ran by children. No proper management.
  • TM
    The Brown Malcolm
    Oct 1, 2025
    1.0
    Food came out cold, with half of it missing. Employee spilled my soda on my kids and their stuff. No apology. No refund. Bathroom and restaurant was clean though. My kids felt comfortable on the crapper… so there’s that. Not sure how an empty “fast food” restaurant has a wait time AND cold food with half of it missing.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Reisterstown?

McDonald's Reisterstown is open 24 hours a day, 7 days a week.

Does McDonald's Reisterstown offer delivery services?

Yes, McDonald's Reisterstown offers delivery services including same-day and no-contact delivery.