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McDonald's

3.3
(1091 reviews)

Business Details

9500 Liberty Rd, Randallstown, MD
21133, United States
(443) 405-7351
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9500 Liberty Rd, Randallstown, MD
21133, United States

Hours

Reviews

3.3
1,091 reviews
5 stars
317
4 stars
223
3 stars
210
2 stars
99
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, indicating a consistent problem with staff efficiency and order accuracy.

Cleanliness

Some reviews highlighted the cleanliness of the location, particularly the bathrooms, while others mentioned unsanitary conditions and insects.

Staff Attitude

Feedback on staff behavior was mixed, with some customers noting rudeness and poor customer service, while others mentioned polite and friendly interactions.

Food Quality

While some customers enjoyed the food, others reported issues with food temperature, presentation, and incorrect items being served.
  • MM
    Mike
    Feb 21, 2026
    1.0
    Horrible service and found a damn screw in my fries. Chipped my tooth and could’ve been worse. Lawyer has already been contacted.
  • AQ
    African Queen
    Feb 19, 2026
    2.0
    For the last couple months good have been cold and customer service have been trash
  • TT
    Tamika
    Feb 5, 2026
    3.0
    Customer service lacks, Food ok, however if you ask it to be corrected, you will recieve unprofessional responses. I must say also that the manager Rebecca showed integrity and professionalism by following up. I believe she doesn't tolerate unsatisfactory customer service and her team should follow her lead.
  • MP
    Megan Porter
    Jan 21, 2026
    1.0
    PLEASE CLOSE THIS MCDONALDS! Every time I come here, it never fails to be an issue; either with placing my order or receiving the correct food — NEVER FAILS! I don’t know if they are understaffed or if the staff there is just incompetent but… it needs to be closed. If I could do NO STARS I would!!
  • RW
    Ryan W
    Jan 7, 2026
    1.0
    We waited 15 minutes for our food. We they finally bring our food they forgot a fry. We ended up waiting another 15 minutes and they still didn’t know what order we got.

Frequently Asked Questions About McDonald's

What are the operating hours for dining inside at McDonald's in Randallstown?

McDonald's in Randallstown is open for dining from 5:00 AM to 11:00 PM every day.

When is the drive-through open at the Randallstown McDonald's?

The drive-through is open daily starting at 4:00 AM. It closes at midnight Sunday through Thursday, and stays open until 1:00 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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