Tropical Smoothie Cafe

Reviews

• DS

  Darin Sipe

  1 day ago
  1.0
  I've ordered from this location 42 times since January of 2025. (Yes, I added them up.) Lately, I have been ordering the Detox Island Green with extra blueberries, spinach/kale, and ginger. I received my order through Door Dash today and the smoothie was straight up kale/spinach/ginger. I don't think the mango, pineapple, or banana were added. There were obviously no blueberries added. It was undrinkable. I called the store and spoke to a shift supervisor to let them know about the problem. The shift supervisor told me she would contact the owner to see if there was anything they could do. She followed through and called back a few minutes later. I was told that the owner responded by saying there was nothing they could do about it because of the add-on items that I had chosen and they couldn't guarantee how they would taste. A simple solution would have been to offer to replace the smoothie with one that had been made like the MANY others I had received in the past. This simple solution was refused and they have lost a very good customer. I will be taking my business elsewhere.
• TB

  Tracy Bland

  Jan 4, 2026
  1.0
  I will no longer patronize this location. One day over the summer, I happen to observe as I was waiting for my order, the worker making smoothies, eating the leftover smoothie mix after making a smoothie. Now, recently, I put in an online order inadvertently at the Prince Frederick location when I intended to place order for the Location in Dunkirk. When I called the Prince Frederick location to make them aware of the error. I spoke with the manager on duty, who stated he would not be able to provide me with a refund. When I asked for name of owner, manager would not provide me any information only stated an email would be sent to request refund. I didn’t have confidence of my refund being processed. To this day over a month later, I have yet to receive my refund.
• JF

  Jaclyn Fowler

  Dec 7, 2025
  5.0
  This location is busy! That being said, the customer service remains amazing even under busy conditions. Shout out to Jamar and Jordan who were working one day and so busy but were so respectful and smiling while pushing through the hefty orders they received! Kudos! Keep up the great work, I love my smoothies!
• BT

  Bryan T

  Aug 25, 2025
  2.0
  They don’t seem to be able to read orders. The receipt on the sandwich wrapping says exactly what we ordered, but what we received was a generic version of the sandwich, which has things that will make me sick if I eat. That’s why I ordered a modified version. They also told me they gave me the sides, but they hadn’t done that either. I’m not sure if they can’t read or just don’t care, but it’s not a good look.
• NH

  Nicholas Harrell

  Jul 21, 2025
  5.0
  I was here at 11:30 today with my toddler to pick up lunch for my wife. When I left, I accidentally left my smoothie behind on the counter. Right when I finished putting my kid in my car the cashier came running out of the shop with my smoothie and brought it across the parking lot to me. I am so thankful; she really saved the day for us! Even before that incident, the staff were super friendly and helpful and patient with me asking a lot of questions since I've never been there before. The place is very clean. The food was much better and more filling than I was expecting. I had a great experience here!

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