Brand Certified
Five Guys
4.4(193 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
9812 Falls Rd., Potomac, MD
20854, United States
Certified by Five Guys • Feb 22, 2026
(301) 299-0373
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/9812-falls-rd
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9812 Falls Rd. in Potomac is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.4
193 reviews
5 stars
124
4 stars
40
3 stars
11
2 stars
9
1 star
9
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for being delicious and well-prepared, although there were some complaints about undercooked fries.
Service
The staff received positive feedback for being friendly and helpful, though there were occasional reports of poor customer service experiences.
Pricing
Many customers noted that the prices have become high for the offerings, leading to mixed feelings about value for money.
Cleanliness
The restaurant was frequently described as very clean, contributing to a positive dining experience.
- AAA L (AlphaJLima)Feb 5, 20265.0I always get carry out by it's consistently the best. The fries are always hot, the burgers cooked perfectly to company standards and yeah, the staff are friendly and polite.
- FCFree CJan 24, 20261.0I am a long-time customer at the Potomac location and I usually order a Large fries. Over the past several visits, the portion size has been noticeably smaller compared to what I consistently received in the past. I asked in-store whether the Large fries portion had changed and was told there was no change, however the actual serving size no longer matches my previous experience at this location. I wanted to share this feedback because Five Guys has always been known for generous fries, and this reduction is very noticeable to regular customers. I hope the portion standards at this location can be reviewed.
- ISIvan SotoSep 18, 20225.0Reliably fine-tasting and juicy burgers here, folks!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 9812 Falls Rd. in Potomac accept reservations?
No, Five Guys at this location does not accept reservations.
What are the operating hours of Five Guys Potomac?
Five Guys Potomac is open daily from 10:30 AM to 10:00 PM.
Does Five Guys Potomac offer delivery service?
Yes, delivery is available daily from 10:30 AM to 9:30 PM via their online ordering platform.
Can I place an order for pickup at Five Guys Potomac?
Yes, in-store pickup and curbside pickup services are available at this location.
What food specialties does Five Guys Potomac offer?
They specialize in hamburgers, cheeseburgers, fries, milkshakes, boardwalk fries, shakes, hot dogs, lettuce wraps, veggie sandwiches, and grilled cheese.
What payment options are accepted at Five Guys Potomac?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Are there gluten-free options available at Five Guys Potomac?
Five Guys offers sandwiches without buns and a veggie sandwich with customizable toppings, but buns and some condiments contain gluten. Cross-contamination is possible.
Is there outdoor seating and wheelchair access at Five Guys Potomac?
Yes, this location has outdoor seating as well as wheelchair accessible entrance and restrooms.
What nearby restaurants can I visit before or after dining at Five Guys Potomac?
Nearby you can find Picasso Grill for Mediterranean cuisine, Whelan's Potomac for a bar and wine experience, and Potomac Pizza for Italian dining.
Where can I find financial and postal services near Five Guys Potomac?
The UPS Store 1928 offers shipping and printing services nearby, as well as several ATM locations including First National Bank ATM and Truist ATM.
Brand Certified Facts from Five Guys
Five Guys partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: