Business Details
About
Mexican Restaurant
Chipotle Potomac Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
310 reviews
5 stars
127
4 stars
69
3 stars
30
2 stars
22
1 star
62
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked rice, overly salty ingredients, and small portion sizes.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and refusal to accommodate requests.
Cleanliness
Several customers noted that the restaurant was dirty, with overflowing trash and unclean dining areas.
Management Problems
Frequent complaints about poor management practices, including lack of training for staff and failure to address ongoing issues.
Positive Experiences
Despite the negative feedback, some customers praised the food and service at specific locations, highlighting friendly staff and good meal customization.
- SLsiyuan liu3 days ago1.0Small portion, no meat at all, the worst location!
- PRpaul rodriguez4 days ago5.0This location at Potomac is always clean and food is delicious and always fresh + Manager is a good team leader
- FGFranklin GonzalezNov 11, 20251.0This chipotle location is so far the worst chipotle I have visited. They gave me really small portions of everything. I had to ask for double meat but still my bowl was empty. Chipotle is good but this location sucks and it’s more expensive than other chipotle in the area. Hope they improve!
- YKYuliia KobzanOct 30, 20251.0All three burritos fell apart, and they refused to remake them. None were wrapped properly in foil, and the food spilled into the bag. Then they even put another customer’s food in my bag and accused me of taking it. Unbelievable.
- DSDavici smile smileOct 7, 20251.0Chipotle's food is very good, but at this restaurant I'm getting a rip-off of the food they gave me because they gave me very little food. I think it was worth about 14 dollars, but since I bought that food and one and a Coca-Cola soda, it cost me 17 dollars. I assume the Coca-Cola is worth 3 dollars, but there was very little food: a little meat and a little cream with rice and beans, but the amount was too small, it wasn't a fair portion for what I spent. Maybe it's the staff who is failing, I don't know.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Potomac Village?
Chipotle Mexican Grill at Potomac Village is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Potomac Village?
It is located at 10116 River Rd, Potomac, MD 20854, in the Potomac Village area.
Does Chipotle at Potomac Village offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle food online or through an app?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
What type of food does Chipotle Mexican Grill specialize in?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients.
How can I contact Chipotle Mexican Grill at Potomac Village via email or phone?
You can email them at md.2130.PotomacVlg@chipotle.com or call them at +1 301-299-3563.
Does Chipotle Mexican Grill at Potomac Village accept credit cards and offer catering services?
Yes, they accept credit cards and offer catering services among other options like gift cards and online orders.
Which nearby places can I visit before or after dining at Chipotle in Potomac Village?
Nearby places include the Great Falls Park / C&O Canal Maryland Side for outdoor activities, Duke's Grocery Potomac for a gastropub experience, and Potomac Framing for art and home goods.
Are there any coffee shops close to Chipotle Mexican Grill where I can grab a drink?
Yes, Starbucks is nearby where you can enjoy coffee, smoothies, and juices before or after your meal at Chipotle.
What fitness options are available near Chipotle Mexican Grill in Potomac Village?
1TO1 Fitness is a nearby active life center where you can exercise before or after visiting Chipotle.