Tropical Smoothie Cafe

Reviews

• KB

  K Bilal

  4 days ago
  1.0
  I placed an order via the app for a smoothie and came in at the time it said it would be ready. An employee looked around for my order but never communicated there was an issue. She spoke with another employee about not being able to locate my order; however, they never told me, I overheard them speaking. After a few minutes and no further acknowledgement from staff, I walked over to the register to request a refund. That is when they told me they don't provide refunds and that they never received my order. Instead of apologizing for the inconvenience, the employee said you can talk to him, pointing at a man walking into the store. I showed him order confirmation, and in seconds, he found my smoothie, just sitting there. He then informed me that when I submit an order via the app, I'm responsible for getting my order off a random cart on the side of the register. I told him that he should tell his employees that, not me. On top of that, the smoothie was watery and melted by the time I received it. Again, no apology was provided and my concerns were never acknowledged. The lack of customer service and knowledge is unacceptable. Never coming back here!
• DW

  Dwayne Wyche

  Apr 15, 2026
  5.0
  I Love it here! I been buying tropical Smoothies for a while now, but this is hands down my most favorite spot. Everyone’s so friendly, they remember your name. It’s a really nice environment. Check it out! Oxonhill Tropical Smoothie!!
• TB

  Tyanna Brown

  Apr 14, 2026
  5.0
  Carmen D was great
• CB

  Cleavon Bronaugh

  Apr 14, 2026
  5.0
  Outstanding service! Very fast and professional
• JA

  Jason Ambrosy

  Apr 3, 2026
  5.0
  I got a smoothie at Tropical and the service was amazing. Carmen was great! I highly recommend this shop for their excellent service.