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Brand Certified

Chipotle Mexican Grill

3.5
(491 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
158 National Plz, Oxon Hill, MD
20745, United States

Hours

Reviews

3.5
491 reviews
5 stars
193
4 stars
109
3 stars
55
2 stars
32
1 star
102

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold meals, poor portion sizes, and instances of food poisoning.

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with complaints about poor service and negative attitudes from employees.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and issues with food handling.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, leading to customer frustration.

Overall Experience

The overall sentiment was negative, with many customers expressing dissatisfaction and stating they would not return.
  • TP
    T. P.
    Feb 24, 2026
    4.0
    We need something quick, cheap and decent. I had the mandarin Aqua Fresca, it was delicious with cardamom and other spices. I would come back.
  • BB
    Ben
    Jan 9, 2026
    1.0
    Got the worst chipotle I’ve ever had. The serving was atrociously sized and the quality of the rice was terrible.
  • DS
    Dan Sova
    Dec 20, 2025
    1.0
    Took 13 minutes to get a steak bowl with no customers in front of us. Staff was more worried about closing than serving. Service was terrible, food was cold, never again at this location.
  • SE
    STEVE E
    Nov 16, 2025
    1.0
    I visited the Washington DC area recently and stopped into this chipotle. Got steak tacos. The steak was pretty much beef jerky…Without flavor. It was so dry and old. Then about 30 minutes to an hour after eating there, I ended up spending the rest of the night, Severe stomach cramps, and throwing up. I ended up with some kind of food poisoning from it, Really not good. The people behind the counter were OK at best. Not Really helpful or nice.
  • JD
    Joe Dobesh
    Nov 15, 2025
    1.0
    Crossed the $10 threshold for chicken bowl

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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