McDonald's

3.1
1283 reviews
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Business Details

9774 Groffs Mill Dr, Owings Mills, MD
21117, United States
(410) 654-8760
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9774 Groffs Mill Dr, Owings Mills, MD
21117, United States

Hours

Reviews

3.1
1,283 reviews
5 stars
337
4 stars
268
3 stars
184
2 stars
134
1 star
360

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude staff and poor customer service experiences, with long wait times and incorrect orders being common issues.

Food Quality

Inconsistent food quality was noted, with complaints about old or improperly prepared food, including cold items and missing components.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions in the bathrooms.

Management Issues

Frequent mentions of poor management and lack of organization, leading to chaotic service and unresolved customer complaints.

Atmosphere

The presence of disruptive school kids and loitering was highlighted as a negative aspect affecting the dining experience.
  • TZ
    Thekidwitha Z
    5 days ago
    2.0
    Door says dinning is open until 11pm, doors are locked at 9:15. less then 2 hours. i think that’s misleading and should be investigated. especially for door dashers
  • LA
    Larry Austin
    Jan 1, 2026
    5.0
    My group meets there twice a week, from 6:30-10:00. There has been times when school kids get a little rowdy, but management always intervene within 3-5 minutes and the problem is solved. Now the food, we arrive there at 6:30, we order and our food is served. The staff is great, the food is good and the atmosphere is pleasant.
  • LR
    Lisa Reed
    Dec 17, 2025
    5.0
    Nice and clean each time I've stopped in for a quick breakfast!
  • DA
    Dana Ashton
    Nov 25, 2025
    2.0
    I placed an order through the spp for 2 double fish meals and once home, realized it was 1 double fish meal and 1 regular fish meal with someone else's name on it. I've been trying to call for the last 45 minutes and there is no answer. Not only does it go to voicemail, but the mailbox is full so I can't even leave a message. HORRIBLE customer service!!!
  • SG
    Steven Gallardo
    Oct 2, 2025
    1.0
    They didn’t even deserve 1 star, they take like 30 minutes to give me my order, they attend another persons that they were after me and they gave them the food first than mine
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 9774 Groffs Mill Dr, Owings Mills, MD?

Delivery is available from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 4:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.