McDonald's

3.1
1277 reviews
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Business Details

9774 Groffs Mill Dr, Owings Mills, MD
21117, United States
(410) 654-8760
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9774 Groffs Mill Dr, Owings Mills, MD
21117, United States

Hours

Reviews

3.1
1,277 reviews
5 stars
333
4 stars
268
3 stars
184
2 stars
132
1 star
360

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently complained about long wait times for orders, often exceeding 20 minutes.

Customer Service

Many reviews highlighted rude and dismissive staff, with several customers expressing frustration over poor service and lack of communication.

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and food quality problems.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.

Management Issues

Customers noted a lack of effective management, with complaints about staff behavior and overall organization.
  • SG
    Steven Gallardo
    Oct 2, 2025
    1.0
    They didn’t even deserve 1 star, they take like 30 minutes to give me my order, they attend another persons that they were after me and they gave them the food first than mine
  • ML
    Mr Lucky
    Sep 23, 2025
    1.0
    Don’t care at all about delivery drivers time. Takes 10 minutes to even speak to guest in the lobby. Only concerned about the drive thru. Service is complete trash.
  • GS
    gabriel smith
    Aug 16, 2025
    2.0
    Forgot burgers with burger meal forgot nuggets put too much ice with my soda long wait for food
  • YB
    Younes Bekkali
    Jul 12, 2025
    1.0
    I stopped at this McDonald’s and the wait time was just way too long. It took much longer than it should have for a simple order and the experience was frustrating. This location clearly needs better management or more staff because the delay made it not worth the visit. I’m never going back here again.
  • TH
    Tish Humphrey
    May 31, 2025
    5.0
    The gentleman taking the payment window was very friendly, well dressed and polite. A very positive experience.
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 9774 Groffs Mill Dr, Owings Mills, MD?

Delivery is available from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 4:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.