Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Owings Mills, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.
Order Accuracy
Many customers reported frequent issues with incorrect orders, including wrong items and poorly made food.
Cleanliness
Some customers praised the cleanliness of the location, while others noted unsanitary practices among staff.
Food Quality
Feedback on food quality was mixed; some enjoyed fresh donuts and tasty drinks, while others complained about stale items and cold food.
Service Speed
While some customers experienced quick service, others reported long wait times and inefficient service, especially during busy hours.
RF
Robby Ford
Jan 4, 2026
1.0
Miserable. They forgot half of my food and wouldn’t refund me.
LW
Leta Watson
Nov 9, 2025
1.0
Very poor customer service!
Orders have been incorrect or horribly made the few times I’ve visited this location.
PP
Patrick
Oct 1, 2025
3.0
It's really hit or miss here. Sometimes everything is great and it's a 5 star visit. Other times the order is wrong, the order was never made, quality is low..1 star.
AA
Al
Aug 20, 2025
2.0
This location fell off. Only a handful of the staff actually listen to orders. There seems to be a newer group of workers that need to be cross trained or fired entirely. Dont make excuses for poor customer service
JE
Jared Escobar
Aug 8, 2025
2.0
I ask for a jelly powder donut and the they gave me a glazed donut