Location.com logo
Brand Certified

Dunkin'

3.8
(257 reviews)

Business Details

(410) 363-9893
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Owings Mills, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10902 Boulevard Circle, Owings Mills, MD
21117, United States

Hours

Reviews

3.8
257 reviews
5 stars
135
4 stars
42
3 stars
15
2 stars
12
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and unclean areas behind the counter.

Order Accuracy

Numerous customers experienced issues with incorrect orders and items being out of stock.

Food Quality

Mixed feedback on food quality, with some customers enjoying their meals while others received cold or burnt items.

Positive Experiences

A few customers highlighted positive experiences with friendly staff and good coffee.
  • US
    umar sardar
    5 days ago
    1.0
    Did not fix my drink when I expressed it looked wrong and I feel they up charged me for a small drink. If I could I would definitely give zero star for costumer service
  • AJ
    Areej Javed
    5 days ago
    1.0
    I ordered a small shaken espresso and they did not shake my drink both times even after I had expressed concern that my drink did not look right. If I wanted a latte I would have ordered a latte.
  • EM
    Elizabeth Moreno
    Dec 20, 2025
    5.0
    I was helped by a very nice and warm welcome from the cashier Loknath
  • LT
    Lindsay Turner
    Dec 12, 2025
    1.0
    I went and ordered 2 meals and one sandwich. I received 1 meal and 1 sandwich. Even on the receipt showed exactly what I ordered and they refused to correct it. I asked for a refund and instead they charged my card a second time. The worst Dunkin location I’ve ever visited.
  • DP
    Derek Paradise
    Nov 1, 2025
    1.0
    This Dunkin’ seriously needs better management. The customer service is always lacking — staff act like they’d rather be anywhere else, and it shows in how they treat customers. On top of that, the drive-thru trash cans are constantly overflowing, which makes the place look dirty and unwelcoming. I come here often out of convenience, but it’s clear the cleanliness and customer experience aren’t a priority. Definitely disappointing for such a big brand.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: