Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Owings Mills, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported poor customer service, including rude staff and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty restrooms and unclean areas behind the counter.
Order Accuracy
Numerous customers experienced issues with incorrect orders and items being out of stock.
Food Quality
Mixed feedback on food quality, with some customers enjoying their meals while others received cold or burnt items.
Positive Experiences
A few customers highlighted positive experiences with friendly staff and good coffee.
US
umar sardar
5 days ago
1.0
Did not fix my drink when I expressed it looked wrong and I feel they up charged me for a small drink. If I could I would definitely give zero star for costumer service
AJ
Areej Javed
5 days ago
1.0
I ordered a small shaken espresso and they did not shake my drink both times even after I had expressed concern that my drink did not look right. If I wanted a latte I would have ordered a latte.
EM
Elizabeth Moreno
Dec 20, 2025
5.0
I was helped by a very nice and warm welcome from the cashier Loknath
LT
Lindsay Turner
Dec 12, 2025
1.0
I went and ordered 2 meals and one sandwich. I received 1 meal and 1 sandwich. Even on the receipt showed exactly what I ordered and they refused to correct it. I asked for a refund and instead they charged my card a second time. The worst Dunkin location I’ve ever visited.
DP
Derek Paradise
Nov 1, 2025
1.0
This Dunkin’ seriously needs better management. The customer service is always lacking — staff act like they’d rather be anywhere else, and it shows in how they treat customers. On top of that, the drive-thru trash cans are constantly overflowing, which makes the place look dirty and unwelcoming. I come here often out of convenience, but it’s clear the cleanliness and customer experience aren’t a priority. Definitely disappointing for such a big brand.