Dunkin'

3.8
426 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Owings Mills, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9419 Common Brook Dr, Owings Mills, MD
21117, United States

Hours

Reviews

3.8
426 reviews
5 stars
202
4 stars
102
3 stars
28
2 stars
25
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly during morning shifts, leading to a negative experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with several customers expressing frustration over repeated mistakes.

Food Quality

Issues with food freshness and preparation were noted, including stale donuts and improperly made drinks.

Speed of Service

While some customers praised quick service, many others experienced long wait times and slow service, especially during busy hours.

Cleanliness

Some reviews highlighted cleanliness and well-maintained facilities, contrasting with others who reported unsanitary conditions.
  • BM
    Blessings Made
    Oct 13, 2025
    1.0
    The man currently at the drive thru window at 7:05am on 10/13/25 is very rude. I heard him using profanity to the person in front of me! Then when I pulled up he had so much aggression and his demeanor was not welcoming. He even told me to go back around to get an apple juice and no was behind me. I will not come back to this Dunkin. If you don’t want to work than quit and let someone else work sir
  • KB
    Karen Burns
    Sep 29, 2025
    2.0
    This Dunkin used to be great. Now, the early morning crew is terrible. I often get the wrong item. My online order ahead is never ready. Sometimes waiting up to 5 mins for a tea and bagel bites. They should find people who actually want to work. I’ll be finding a new Dunkin.
  • LR
    Lilia Palii Rotari
    Sep 20, 2025
    1.0
    Unfortunately I made the mistake to go again to this store thinking that I will get a better service, and yet did not happen, I ordered a Medium hot latte, no flavor. I received a different order most likely coffee with a ton of sugar impossible to drink. I was too far driving when I got the first sip and I was beyond frustrated. Money waste literally! If you want your mood ruined check this place, if you don’t Avoid It!!!!
  • RN
    Rachon Newell
    Aug 23, 2025
    5.0
    I went to this location and went through the drive thru, On Thursday. A gentleman by the name of Ninbin took my order. Simple, small decaf hot coffee, cream and mocha sweetener. He was very nice and courteous. My coffee was perfect. I went back Friday. The same service. I will continue to go when I can. Thank you Ninbin for your service with a smile.
  • JJ
    Jazmine
    Aug 22, 2025
    2.0
    Beyond frustrated this morning with this Dunkin. I order a $6 meal deal, an extra sandwich and large tea, apparently totals $12 and some change, cool, that makes sense. Get to the window to pay and am handed two drinks and one sandwich. Mind you, they’ve already run my card and I realize they didn’t give me the meal deal. How did two drinks and one sandwich equate to $12? Well then he tells me to pay $3 more to get the rest of the meal deal. I’m just trying to get my wife and I some breakfast for work so I don’t have time to go through the hassle of figuring this out (and trying to be considerate of the cars behind me). I pay $15.44 for a $6 meal deal, large tea and sausage croissant… for a mistake that wasn’t mine. Then get to my wife’s job and the tea tastes like the canister hasn’t been cleaned in who knows how long… can’t even finish it.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Owings Mills, MD?

Dunkin' in Owings Mills, MD is open daily from 5:30 AM to 9:30 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.