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Dunkin'

3.8
(436 reviews)

Business Details

(410) 356-9922
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Owings Mills, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9419 Common Brook Dr, Owings Mills, MD
21117, United States

Hours

Reviews

3.8
436 reviews
5 stars
209
4 stars
102
3 stars
28
2 stars
26
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with multiple instances of staff being unhelpful or dismissive.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to frustration among customers.

Staff Behavior

Several reviews highlighted unprofessional behavior from staff, including gossiping and lack of attention to customers.

Quality Consistency

Inconsistent food and drink quality, with reports of stale items and poorly prepared orders.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and the overall cleanliness of the location.
  • CS
    C.D.K.E Family SZ
    Feb 15, 2026
    5.0
    👍
  • EL
    Ed Lizard
    Jan 28, 2026
    5.0
    My only complaint is the short run of special items, they can't keep them all on the menu.
  • BR
    Brianna R
    Jan 18, 2026
    2.0
    This place is ran by grown men who act like teenagers. They horseplay a lot and gossip with one another the entire time, but fail to pay attention when taking orders. They’ll drop your card on the ground at the drive thru because they’re careless and lack attention to detail. Must be nice to make mediocre coffee all day and be a gossip girl on the clock.
  • HM
    hey mack
    Jan 15, 2026
    5.0
    Nabin and the team here are probably the best Dunkin’ Donuts in the country! I’ve been coming here since this place opened and they’ve always treated me with celebrity status I enjoy seeing them begore I start my day they always have great energy and the best coffee!!
  • SA
    Sarah Ali
    Jan 4, 2026
    1.0
    The worst customer service and employee I have ever encountered. January 4th, 2026 @ 5:00 pm went through the drive thru to pick up an order. Pulled out my clean empty tumbler and asked if I could get some ice and the employee was very kind and said sure. He brought it back and another employee snatched it out of his hands and gave it to me saying “give me $1.06 for ice”. I told him the first employee never said that & every Dunkin I’ve gone to including this don’t charge if you give them your own cup and if it’s their cup it’s like .50 cents. He gets nasty and says I’m not even a regular customer and that the other employee is new and that he himself has been an employee for a long time. So if I was a regular he would have been a decent human? Called me names and demanded the ice back. I would have 100% just paid if he approached nicely or didn’t call me crazy just because I inquired about the other employee. Then he tried to gaslight me by saying “what other employee?” Sir-the man standing right behind you! Regardless I still paid and he calls me toe names as I drive away. I’ll be escalating this matter. Horrible customer service.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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