Chipotle Mexican Grill

2.7
1027 reviews
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About

Mexican Restaurant
Chipotle Owings Mills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10150 Reisterstown Rd, Owings Mills, MD
21117, United States

Hours

Reviews

2.7
1,027 reviews
5 stars
274
4 stars
134
3 stars
92
2 stars
74
1 star
453

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Food Availability

Customers frequently reported that the location was out of key ingredients, often well before closing time.

Cleanliness

The restaurant was often described as dirty, with unclean tables and overflowing trash cans.

Portion Sizes

Many customers complained about stingy portion sizes, especially for the price paid.

Food Safety

Several reviews mentioned issues with food safety, including hair in food and instances of food poisoning.
  • DN
    Daniel Nguyen
    3 days ago
    1.0
    They're always out of everything, and the food isn't even good when they have it. Do yourself a favor and head to another Chipotle.
  • TC
    Trinity Conaway
    Dec 29, 2025
    1.0
    This chipotle location has severely went downhill over the past couple years but today takes the cake. I walked in to get a bowl at 9:42pm. There was no one at the register all I could hear was laughing and pans falling from the back kitchen. At this point it is 9:54pm. Why am I still standing here waiting? Finally a few employees come from the back kitchen and I still was not acknowledged, not a hello, how are you just a “what did you want”. Even then I’m naming the items I want but was abruptly cut off in the middle of me talking to a “we are out of tomatoes, corn,fajita, as well as steak and the carne steak” I said okay so then I changed the items I wanted. Mind you as I looked over at the “DoorDash section/online order section” of the chipotle I noticed there were all the items I wanted that I was told they didn’t have. I kindly asked if I could get the tomatoes and corn from the online order side because the container was filled to the brim, Mind you it is not 9:57pm they close at 11pm I was rudely told “that’s for that side, I can’t give you anything from that side” you close at 11pm there’s a full containers of the items you said you were out of. No accommodation could be made, like really? . The whole crew is just playing swinging their hair around food, playing on the phone instead of waiting on customers. And the worker made no attempt to put on gloves when making my food I had to speak up and say something. The only thing I give a star to is the atmosphere and the store looked semi clean. I honestly will not be back to any chipotle, this location just ruins my entire appetite.
  • KE
    Kaliyah Edwards
    Dec 28, 2025
    1.0
    Service is horrible. I ordered a salad bowl and was told I can’t get honey vinaigrette for my bowl Or sour cream. There was hair in my food
  • LE
    Layla E
    Dec 14, 2025
    1.0
    Ordered online & it was the smallest bowl I ever received, only got a quarter size of sour cream & red chili sauce. My bowl was so dry. NO cheese. Very little lettuce. Maybe 6/7 pieces of chicken. Only thing I received a decent amount of is rice. I get it was closer to closing but this was unacceptable..
  • HM
    hey mack
    Dec 7, 2025
    1.0
    Manager on duty tonight a woman of Hispanic descent did not want to provide her name. Out of stock of cheese I asked what could they do to rectify like maybe queso. Manager said no and laughed hysterically with employees/staff after. Very poor service. Very rude attitude. Won’t be back here again I work for the Baltimore City Council. I will be reaching out to corporate!

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Owings Mills serve?

They offer customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill in Owings Mills?

The restaurant is open every day from 10:45 AM to 11:00 PM.