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Brand Certified

Chipotle Mexican Grill

2.7
(1041 reviews)

About

Mexican Restaurant
Chipotle Owings Mills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10150 Reisterstown Rd, Owings Mills, MD
21117, United States

Hours

Reviews

2.7
1,041 reviews
5 stars
277
4 stars
135
3 stars
92
2 stars
74
1 star
463

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight poor customer service, with staff being rude, dismissive, and unprofessional, often ignoring customers or engaging in personal conversations instead of serving.

Food Availability

Customers frequently report that the location is often out of key ingredients, especially during hours before closing, leading to frustration and dissatisfaction.

Cleanliness Issues

The restaurant is described as dirty and poorly maintained, with unclean tables, overflowing trash, and unsanitary food handling practices noted by multiple reviewers.

Portion Sizes

Many customers express disappointment with the small portion sizes of food, particularly when paying for extra ingredients, leading to a perception of poor value.

Food Quality

Several reviews mention issues with food quality, including undercooked or burnt items, and instances of food poisoning, raising serious concerns about food safety.
  • GG
    G Gibson
    Feb 22, 2026
    1.0
    30 minutes before closing I was told that I couldn't be served because the register was down. I told them that I had cash, but I was still denied service.
  • DK
    David Keithley
    Feb 14, 2026
    5.0
    Awesome protein bowls
  • AA
    Azam
    Feb 8, 2026
    5.0
    The vegan option was really good 👍
  • AA
    Auriel Adams
    Jan 31, 2026
    1.0
    One of the worst chipotle location ever. Terrible staff service , they never want to take in store order. Only take online orders. They have been out of protein at 12 noon several times. The staff always laughing and standing around talking to each other & may not great customers for several minutes. Just an awfully ran franchise !!!!!!!!!
  • MA
    Mike Actie
    Jan 19, 2026
    1.0
    All bad the staff is rude and manager with the tattooed eyebrows is horrible please get new staff to save this location

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Owings Mills serve?

They offer customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill in Owings Mills?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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