Giant Food

Reviews

• VG

  V G

  3 days ago
  2.0
  I debated whether to post this because I don’t believe one interaction should cost someone their job. I understand that people need to work and earn a living. This message is not intended to get anyone fired. I was shopping at this Giant location and only purchasing two items...blueberries and a cucumber. While in the store, I noticed the blueberries were on sale and learned that the discount required downloading the Giant app. I do not shop at this store regularly, did not have phone service inside the building, and did not want to connect to public Wi-Fi or go through a lengthy app download and registration process for a small purchase. I looked around the store for an alternative option, such as a kiosk or printed coupon, but could not find one. I then asked the cashier, Megan, if there was another way to receive the discount. I was polite and simply asking for assistance. She asked whether I didn’t know how to download the app. I explained that I "do" know how, but that I didn’t want to download an app under those circumstances. I also asked how seniors are typically assisted when they don’t use smartphones, thinking I could point out an example of why there could be an alternative to downloading the app. She asked if I was a senior, and when I said no, she replied, “Oh, well, I don't know what to tell you...That’s above my pay grade,” turned her head away, and stopped engaging with me completely...even though my items were already on the conveyor belt to be scanned. At no point did I raise my voice, argue, or react emotionally. I remained calm and did not respond in kind, because escalating the situation would not have been appropriate and could have shifted the focus away from her behavior itself, onto me. I then went to the customer service desk and spoke with the manager. The manager listened, apologized on behalf of the employee, assisted me with the discount, and thanked me for my business. Unfortunately, I did not get the manager's name, but she deserves acknowledgment for her professionalism and courtesy. While I appreciate that the issue was resolved, I should not have had to leave the checkout line and go elsewhere in the store to find someone with a "higher pay grade" to receive basic assistance for a two-item purchase. I want to be clear: this feedback is not about punishment. However, at some point, there needs to be accountability for how customers are treated. Employees interview for these roles, and I’m sure no one states during an interview that they intend to dismiss or speak condescendingly to customers. Perhaps it is worth considering stronger customer-experience monitoring, such as a secret shopper program, so management can better understand what is happening in real time. Customers, including myself, work hard for our money and have choices about where to spend it. If experiences like this continue, I would choose to shop elsewhere...regardless of what is on sale. I’m sharing this in hopes that customer interactions are taken seriously and addressed appropriately. I wrote this for awareness not punishment.
• RP

  Rosanna Palacios

  6 days ago
  1.0
  At checkout, I asked the cashier named Annie to use my two credit cards to pay the bill of $348. I could not afford to pay the full amount on one credit card, so I asked her to pay half of the bill on one card and the other half on my other card. However, Annie was distracted on her phone, and even though I verified with her 3 times that she’d apply the amount on two separate cards, she still charged the full amount on only one card. I asked her if she’ll need my second card, but she said she didn’t need to since she already charged me. I reminded her that I asked to use two cards, but she responded “well, you didn’t tell me the amount to apply on the card.” Absolutely disrespectful. I have been going to Giant for decades and never had anyone responded or acted in such an incompetent manner. Every time I pay with two cards, the cashier always asks me the amount I want to pay on each card. But, she blamed me for her actions, when she was distracted on her phone. She had the audacity to call me rude when I called her out on her distracted and disrespectful behavior. She does not understand the severity of this situation because it was not her money being spent, it was mine. I don’t get paid until Friday and now I have to deal with the consequences of her incompetence to manage a cash register.
• JJ

  Joe

  Nov 30, 2025
  1.0
  I tried to scan lemons which had a bar code but it said help was needed. I waited 5 minutes with no help. My 1 minute visit turned into 15 minutes. Make the bar code scanners work for everything. Everything!
• BL

  Blaque Love

  Nov 14, 2025
  5.0
  First time visiting this store pharmacy and my experience was exceptional. Great customer service. The clerks and pharmacist Van was super helpful, knowledgeable and fast. Great staff. Highly recommended!
• JJ

  Jeff

  Oct 6, 2025
  5.0
  I moved back to the area and was surprised to see this was no longer a shoppers food warehouse. They have really improved on this space. The inside is well lit and super clean. The staff are all friendly. Prices were about where they should be.

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