Papa Johns Pizza

3.3
231 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Odenton, MD, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Odenton pizza for any occasion. Call us for pizza delivery in Odenton or stop by 1200 Annapolis Road for carryout to order the best pizza in Odenton, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1200 Annapolis Road, Odenton, MD
21113, United States

Hours

Reviews

3.3
231 reviews
5 stars
87
4 stars
45
3 stars
23
2 stars
11
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and lack of accountability.

Order Accuracy

Many customers experienced issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned inconsistent food quality, including undercooked or poorly made pizzas, and issues with toppings.

Delivery Issues

Customers frequently reported late deliveries and problems with the delivery process, including wrong addresses and unresponsive staff.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good service during their visits.
  • KD
    Kristen D
    Nov 16, 2025
    3.0
    Usually I have no issues, however yesterday seemed to lack attention to detail. The pizza had way too much sauce, the cheese and toppings slid off as soon as we picked up a slice. Also, the pizza was not cut properly… we had to cut it ourselves. I requested my wings be cooked well done and they were not. Finally, I requested no contact delivery and the driver banged on my door to hand it to me directly. I’m not sure if it’s a weekend issue, as I normally order on weekdays. The upside is the food tasted fine.
  • GE
    Glenn Ellison
    Nov 15, 2025
    5.0
    Everything was Great tonight! The crew gave me everything I asked for--and handled my order impeccably. Give this location your business going forward
  • LG
    Lindsay Gaughan
    Nov 13, 2025
    2.0
    Order took almost two hours on a regular Thursday night. No call to explain, and even after they said “it’s leaving the store now”, it was another half an hour before it even showed it was out for delivery. This was a full hour after the status changed from “baking” to “preparing”, so who knows what the quality will be. Ridiculous. Just be honest about the timing and communicate if it’s going to be late. People have families to feed.
  • TS
    Taeyler D Seiwell
    Nov 4, 2025
    1.0
    As a mother to a newborn, I never thought I’d have to explain why my sleep deprivation might cause me to make a simple mistake! In my exhaustion I placed an online order for a stuffed crust pizza — our usual and the only pizza my two elementary schoolers love more than homemade pizza — but my finger must not have pressed the crust option firmly enough and I submitted the order without realizing my folly. I explained to the associate at the front that this was my mistake and I was certainly willing to pay the difference for a stuffed crust pizza, but would they please be understanding of my error and bake the pie as I intended. Not only did the manager Mary/Martha not make the simple allowance that I acknowledged fault to, but she made one of her associates tell me while standing in the corner as if I could not see or hear her speaking! Absolutely unbelievable. As a customer service expert of 10+ years, this isn’t how we maintain customer engagement and reinforce loyalty. As much as this location has accepted my family and friends’ patronage, I will be telling them all about how incredibly dismissive and callous the management here actually is. You’ll take my money all day, but you won’t make a singular exception out of understanding for the mistakes a tired and hardworking mother might be? Incredible!
  • LW
    L W
    Nov 4, 2025
    5.0
    I enjoy this location! I've ordered from here a few times, and the drive thru window is such a gem, and it's truly appreciated. The staff is also always kind. The food is made to perfection. I highly recommend this location!

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Odenton?

Delivery is available from 10:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Does Papa Johns Pizza offer takeout services?

Yes, takeout is available from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.