Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude staff, incorrect orders, and poor customer service experiences.
Food Quality
Many reviews mentioned cold or unsatisfactory food quality, with some customers expressing disappointment in the freshness and preparation of their meals.
Cleanliness
While some customers noted cleanliness and a pleasant atmosphere, others reported unsanitary conditions and dirty dining areas.
Order Accuracy
A significant number of reviews highlighted frequent mistakes with orders, including missing items and incorrect meals.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted positive experiences, particularly regarding quick service and friendly interactions.
GJ
Gina Jones
3 days ago
3.0
I understand that Spanish is one of the most widely spoken languages in America, and I respect that completely. But when I’m at a drive-thru with a simple question about the menu, I don’t think it’s unreasonable to expect clear communication.
At the speaker, we were told the Hot & Honey Chicken Sandwich was no longer available, even though it was still being advertised. Then at the first window, we were told they do have it and to ask at the second window. When we asked at the second window, the employee didn’t understand us.
The issue isn’t language. It’s consistency and communication. Getting three different answers for one simple question was frustrating and avoidable. A little clearer coordination between staff would make a big difference.
NJ
Nicholas Johnson
Jan 15, 2026
1.0
Rude Manager! Order wrong & No carbonated drinks.
I ordered at the counter but the employees at the second window rolled their eyes and slowly walked up to take the order
The order was completely wrong
I asked for the food to be made cook to order, checked the bag and everything was wrong & COLD
And the best part,
I didn't get handed my cups
So I went back to the counter and the short manager with the earrings gave me a nasty attitude with an arm gesture notion and shaking his head at me. When all I wanted were my cups.
When I got to the car checked the sandwiches I walked back in, placed to food on the counter and told the manager this order is wrong and walked out.
I didn't see who put the Cook To Order fries in the bag but if the manager grabbed the nasty old cold fries from the heat lamp, that is beyond me...
You can pull it up on the tapes
I left @ 7:50pm
DC
Deedee Carroll
Jan 2, 2026
1.0
Rude employees slow service and cold food
JC
J C
Dec 31, 2025
2.0
Ordered 20 nuggets and only got 16...
KD
Kats D
Dec 27, 2025
1.0
They will talk rude about you in Spanish thinking you don’t understand and when you call them out they get offended.
What are the delivery hours for McDonald's at 1136 Annapolis Rd, Odenton?
McDonald's offers delivery 24 hours a day, 7 days a week at this location.
When is the drive-through service available at this McDonald's?
The drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Fridays and Saturdays.
What payment options are accepted at McDonald's in Odenton, MD?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can I order McDonald's for curbside pickup or no-contact delivery?
Yes, this location provides curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I place an order for McDonald's online at this location?
You can order online through their delivery URL or via the McDonald's mobile apps available on iOS and Android.
What nearby medical services are available close to McDonald's at 1136 Annapolis Rd?
Nearby medical services include Johns Hopkins Health Care and Surgery Center, Johns Hopkins Cardiology, Physiotherapy Associates, and several doctors and specialists.
Are there other fast food options near this McDonald's location?
Yes, Dairy Queen is a nearby fast food restaurant and ice cream shop if you're looking for alternatives.
What nearby stores can I visit for groceries or pharmacy needs near McDonald's?
You can visit Superfresh for groceries and Walgreens for pharmacy needs close to McDonald's on Annapolis Rd.
Is there a convenient gas station near McDonald's at Odenton?
Yes, there is a Shell gas station nearby which also offers convenience store items and automotive parts.
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