Dunkin'

3.5
780 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Odenton, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1614 Annapolis Rd, Odenton, MD
21113, United States

Hours

Reviews

3.5
780 reviews
5 stars
324
4 stars
142
3 stars
80
2 stars
72
1 star
162

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight poor customer service, with staff being rude, inattentive, and unhelpful.

Speed of Service

Many customers reported long wait times, both in-store and at the drive-thru, often exceeding 20 minutes.

Product Availability

Frequent complaints about being out of popular items, including donuts and drinks, leading to customer dissatisfaction.

Cleanliness

Several reviews mention unsanitary conditions in the store, including dirty tables and bathrooms.

Staff Attitude

Mixed feedback on staff friendliness; while some customers praised individual employees, many noted a general lack of enthusiasm and professionalism.
  • JS
    James Sestak
    3 days ago
    1.0
    Rotten donut birds wouldn't eat it yuk
  • BR
    Brandon Rowlett
    Nov 7, 2025
    1.0
    Poor customer service. No greeting or acknowledgement as my son and I stood waiting to be served.
  • DD
    Dream
    Oct 9, 2025
    1.0
    Awful experience. Workers at window don't even acknowledge you. It took 15 minutes AT THE WINDOW for TWO drinks. They weren't even busy at all.
  • KB
    Kereen Britton-Alexander
    Sep 18, 2025
    4.0
    I went to get a birthday ice-cream cake. The place was pretty quiet on a rainy Tuesday afternoon.
  • JM
    Jayden Mazza
    Sep 12, 2025
    1.0
    I was here yesterday at the drive thru and ordered a little bit more than normal so it was a bit of a wait. I live a little ways away from here and didn’t check the bag till I got home but I was missing one of my hash browns and I ordered 2 donuts and got none of them. I know I should’ve checked the bag but I trusted them. I didn’t want to go all the way back there for no reason so I gave them a call twice and got no response.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Odenton, MD?

Dunkin' in Odenton, MD is open 24 hours a day, 7 days a week.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.