Customer experiences with service are mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
While some customers enjoy the food, others report issues with blandness and improper preparation.
Cleanliness and Maintenance
Feedback indicates a need for improved cleanliness and maintenance, with some customers noting unpleasant odors.
Management Changes
Recent management changes have received positive feedback, but inconsistencies in service and product quality remain a concern.
CC
Chris
4 days ago
1.0
The drive-thru is sooo slow...
VC
valerie cooper
Nov 17, 2025
5.0
Still the queen. Enjoy
SW
Susan W
Oct 24, 2025
5.0
This place is always fantastic when we stop by! The fries are amazing and the drive thru service is always friendly. It's usually an older woman when we visit and she's always terrific!!!
EB
Ehsan Bhuiyan
Oct 14, 2025
1.0
They are so dishonest! At the drive-thru, several times I’ve ordered a 6-piece chicken, but they only give 3 or 5 pieces! Don’t trust their drive-thru — they do it intentionally!
TO
Tonera O
Oct 11, 2025
1.0
Terrible experience. Food was bland, and the service was downright rude. My large order was missing two items, and when I called, the staff member was so unprofessional another person had to step in.
When my daughters went inside to get the missing food, they were ignored despite being polite. The stares and attitude made us feel completely unwelcome.
No respect, no kindness, no professionalism. Save your money and go somewhere that values its customers.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, fries, and other fast-food options.
What are the operating hours of Dairy Queen Grill & Chill in Odenton, MD?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 12:00 AM (midnight).
Is there indoor or outdoor seating available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers both indoor seating and outdoor seating options.
Does Dairy Queen Grill & Chill provide drive-thru service?
Yes, the location features a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly and welcomes children.
Can customers order online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, customers can place orders online and download the Dairy Queen app for exclusive deals and mobile rewards.
What are some nearby restaurants to Dairy Queen Grill & Chill where I can try different fast food options?
Nearby restaurants include McDonald's and another Dairy Queen location, both offering fast food and burgers, providing alternative dining choices near Dairy Queen Grill & Chill.
Are there any nearby health care facilities close to Dairy Queen Grill & Chill?
Yes, several health care facilities such as Johns Hopkins Cardiology, Johns Hopkins Health Care and Surgery Center, and Physiotherapy Associates are located nearby for your health and medical needs.
What nearby services can I find around Dairy Queen Grill & Chill for convenience shopping?
Nearby convenience services include Shell gas station and Walgreens pharmacy for fuel, snacks, and medical supplies.
Is there a postal service near Dairy Queen Grill & Chill if I need to send mail or packages?
Yes, the United States Postal Service and US Post Office are located nearby for your mailing needs.