Numerous customers reported extremely slow service, with long wait times for food and drinks, often with servers being inattentive or absent.
Food Quality
Many reviews mentioned issues with food being served cold, incorrect orders, or missing items, leading to dissatisfaction with the dining experience.
Atmosphere and Cleanliness
Customers expressed concerns about the overall atmosphere, including dirty tables and a lack of cleanliness in the restaurant, which detracted from their experience.
Staffing Problems
Several reviews highlighted that the restaurant appeared understaffed, contributing to the slow service and poor customer experience.
Management Concerns
Feedback indicated a lack of effective management, with reports of unprofessional behavior from staff and inadequate responses to customer complaints.
LB
Lawrence Beane
5 days ago
5.0
I haven't been in a long time and I am glad that I went this time because the service was great. My waitress was amazing. I believe her name was KJ. She was friendly, attentive, and cheerful, and kept us engaged. Food was great even though it was quite pricey. I got the triple cheeseburger with bacon, and it tasted amazing. But it was small for the price. It was very small for the price. I was shocked. I would go back again soon. The Dr Pepper fountain soda was not sweet and I believe it needed to be changed. I got Pepsi and it tasted a little better.
CB
Ciara Barksdale
Nov 11, 2025
5.0
Great experience
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Tj Ritchie
Nov 1, 2025
4.0
The food and service were decent — exactly what you’d expect from a typical BWW. Wings came out hot, and the staff did their job fine. But the atmosphere and overall area were terrible.
I honestly felt like I was in one of the worst neighborhoods around. The crowd was rough, the parking lot felt sketchy, and I found myself constantly looking over my shoulder. It’s disappointing because this area used to be really nice — I lived in Rosedale for years, and White Marsh used to be a clean, family-friendly place to grab food and watch a game. Not anymore.
Unfortunately, the environment has gone downhill, and it completely ruined what should’ve been a simple night out. I won’t be coming back.
SY
Steven Yackley
Oct 25, 2025
1.0
Food was wrong after waiting for over 30 minutes for an online DoorDash order. I don’t know if they are understaffed or just have the wrong people working but this is not a place I will ever recommend and I usually enjoy bww. Awful experience
SN
Samantha Nash
Oct 22, 2025
1.0
Set at the bar for 10 minutes. Never saw the bartender. Wasn’t a good sign when I only had an hour to spare for lunch, so I felt.