McDonald's

3.5
1559 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1706 Ridgeside Drive, Mt. Airy, MD
21771, United States

Hours

Reviews

3.5
1,530 reviews
5 stars
534
4 stars
336
3 stars
286
2 stars
122
1 star
252

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and unacknowledged orders, leading to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders, including wrong items and missing food, were noted by several customers.

Food Quality

Inconsistent food quality was highlighted, with reports of cold, stale, or poorly prepared items, affecting overall satisfaction.

Cleanliness

The cleanliness of the dining area and bathrooms received mixed reviews, with some customers noting dirty tables and floors.

Drive-Thru Efficiency

While some praised the speed of the drive-thru service, others experienced long waits and disorganization.
  • JN
    Jasper Nunley
    3 days ago
    1.0
    Soggy, sour burger, couldn’t get it down, like rancid. I usually order a quarter pound or cheeseburger, this happens often. Happens with their sausage buiscuts too, sometimes they just come out *looking* the same but they’re rank and inedible. Black guy with afro is very rude. He has yelled at customers in their car through the speaker in drive through, and he has yelled at me in the store. Wait times for all order types are poor at this store.
  • GH
    Greg Hill
    5 days ago
    4.0
    Bathrooms were a bit of a mess, food was what you'd expect from any McDonald's, didn't suck, didn't stand out.
  • AL
    Anthony LaCoste
    Jan 3, 2026
    1.0
    Just a terrible experience all around everytime try this McDonald's again. And no, I'm not going to submit my feedback on your McDonald's site. You have the feedback, fix it.
  • ZH
    Zahra Habibi
    Dec 20, 2025
    1.0
    I visit this McDonald’s often, but I continue to have the same issue with the employee handing out food in the drive-thru around 3:45–4:00 PM today. The employee does not greet customers at all—no “hello,” no “thank you,” no acknowledgment. She simply stares, hands you the food, and shuts the window. This has happened multiple times, not just today, and it makes the experience very uncomfortable and unwelcoming. In addition, orders are often incorrect. Today, my drink was supposed to be a Coke, but I was given a Dr. Pepper instead. When I asked for a refill, I was only given half of the drink. She then took the cup somewhere else instead of refilling it in front of me, which made me uncomfortable, and I ended up throwing the drink away because I didn’t trust it. This is a serious issue because when it comes to food and drinks, accuracy matters. You never know if someone could have an allergy or sensitivity, and being given the wrong item could cause a real health problem. Customer service is a big part of the experience, especially for a place I visit regularly. A simple greeting, correct orders, and basic courtesy would make a huge difference. I hope management addresses this, because I like this location, but the repeated poor service is disappointing.
  • RM
    Ryan McLain
    Dec 3, 2025
    1.0
    Super slow service, food didn't match the order. Inside is dirty/ not clean. Its ashame this location is this horrible. They were slow before the renovations but now they are horrible.

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's in Mt. Airy, MD is open 24 hours a day, 7 days a week.

Can I get delivery from this McDonald's and when is delivery available?

Yes, delivery is available 24/7 through their online platform.