Chipotle Mount Airy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
While many customers enjoyed the food, there were consistent complaints about portion sizes being small and food quality being inconsistent, with some reporting undercooked or poorly prepared items.
Cleanliness
Numerous reviews highlighted the restaurant's cleanliness issues, with many customers noting dirty tables, overflowing trash, and unsanitary food preparation areas.
Service Speed
Customers frequently reported slow service, particularly with online orders, often experiencing long wait times and incorrect orders.
Staff Attitude
There were mixed reviews regarding staff friendliness, with some customers praising the helpfulness of certain employees while others reported rude or indifferent behavior.
JG
Jason Gresty
Dec 7, 2025
5.0
Always tasty. Time get kill the new steak.
Bring back HONEY chicken.
YN
YT Newton
Nov 14, 2025
5.0
Tough night for the employees. I ordered online and went to pickup and was told they were about 10 minutes behind. Apparently there were some employees that called out and left the remaining employees very short staffed. The crew remained professional and calm and kept grinding it out despite some customers being agitated. All the food came out exactly as ordered and I was served with a smile on their faces. Kudos to the workers that did show, great teamwork!
MM
Mikey
Oct 29, 2025
5.0
I love the food it is never messy and the staff is always trying to help and they are so kind
RS
Ryan Sekowski
Oct 26, 2025
3.0
Small inside I had better food at other locations
KT
Katlyn Taylor
Oct 16, 2025
1.0
I have been to this chipotle multiple times. I have never had an experience like I did tonight and the last couple . I came into the building to get food and the place was a mess. The service was the slowest I’ve ever seen and everything I ordered got messed up. I would recommend really seeing what they do to make sure they actually do it. In my case I asked for simple items and they had to remake each one. I have been genuinely disappointed with the last couple of times I’ve ordered food from here. It looks so physically bad I can’t eat it.