Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Mount Airy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.3
497 reviews
5 stars
175
4 stars
99
3 stars
41
2 stars
45
1 star
137
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted that the restaurant was consistently dirty, with overflowing trash cans and unclean tables.
Service Issues
Customers frequently reported slow service, incorrect orders, and unhelpful staff, leading to frustration and dissatisfaction.
Food Quality
There were mixed reviews on food quality, with some customers praising freshness while others complained about tasteless or poorly prepared meals.
Staff Attitude
Several reviews noted unprofessional behavior from staff, including rudeness and lack of customer service skills.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, particularly with online and mobile orders.
AA
Ani Armiger
Feb 14, 2026
4.0
Food is normal, service was fine but the space is small and there isn’t very much room for eating in. It’s sort of laid out awkwardly. Not a big deal if you are not dining in.
ZA
Zayan Ahmad
Jan 23, 2026
1.0
Today i went there to pic an order at 9:10 pm and i was told that the chiken is finished and it will take 5 to 6 minutes, after waiting 10+ minutes the manager told me to wait 5 more minutes. After 5 minutes she told me we cannot make the chiken now you can change the meet. This ridiculous behavior must be seen by hire authorities of Chipotle Mexican grill
LA
Litzy Arevalo
Jan 19, 2026
1.0
I usually go to Damascus Chipotle, which rarely disappoints. The manager at the Damascus location is very involved and does a great job at addressing any issues brought up. However, this Mt. Airy location was beyond disappointing. The food was tasteless. The white rice tasted like it was made in a rice cooker with no seasoning, not even salt. The chicken was cold. My boyfriend got carnitas and said it was super dry and flavorless. The Coke Zero from the foundation was flat. I tried to eat as much of my bowl as I could and was disgusted half way through. Additionally, the line bar was very messy and didn’t look to have been cleaned up recently. Never coming to this location again.
JG
Jason Gresty
Dec 7, 2025
5.0
Always tasty. Time get kill the new steak.
Bring back HONEY chicken.
YN
YT Newton
Nov 14, 2025
5.0
Tough night for the employees. I ordered online and went to pickup and was told they were about 10 minutes behind. Apparently there were some employees that called out and left the remaining employees very short staffed. The crew remained professional and calm and kept grinding it out despite some customers being agitated. All the food came out exactly as ordered and I was served with a smile on their faces. Kudos to the workers that did show, great teamwork!