Baskin-Robbins

Reviews

• VN

  Veronique Nedeau

  Dec 20, 2025
  1.0
  TLDR: Ordered in December, they did not have it. Told to call corporate for refund, corporate told me it was the franchise responsibility. Took over a month to get a response. Told that corporate has the money and franchise could not refund it. Franchisee directly paid me for the item, I was not issued a refund. Update (2/11/2026): I called the Baskin-Robbins franchise consultant who wanted to know what actions I wanted taken, which was a full refund. He had mentioned that he had talked last week with the franchisee who had said he would handle it. It was not until today where I was personally sent money by the franchisee (Kelvin Simmons). Thank you. The issue remains that Baskin-Robbins corporate and their franchises have a disconnect where the payment is sent to corporate and not the franchise, however corporate retains that franchises must issue the refund with money they do not have. I will leave this at 1 star as I should not have to chase a refund this much for an established chain such as Baskin-Robbins. This wasn't dissatisfaction with an order, this was not having an order fulfilled all together. If items are not available, they should not be displayed on the website. Update (1/30/2026): In December I called and spoke to the corporate office. Contrary to what employees at this store stated, as a franchise they are responsible for issuing refunds, not corporate. Yes, this includes online orders. Baskin-Robbins policy is that the franchise is supposed to reach out within 2 business days of being contacted to issue a refund. It has been over a month. As of January 30, I have still not heard from the franchise about my refund. Original Review: Don't waste your time trying to order any of the seasonal or special items. The guy who manages it doesnt order anything outside of the regular ice cream.
• DJ

  doug jones

  Jul 5, 2025
  1.0
  Walked into the ice cream/donut shop ready to purchase two cups of ice cream. There were five girls working. I was the only customer. They were busy chatting about everything but work. No one asked to help me. After several minutes another customer came in and was quickly serviced at the donut counter. I looked at the girls, shook my head any walked out. On a positive note, they saved me five hundred calories. Not the way to run a business.
• KT

  Katherine T

  Apr 29, 2021
  1.0
  Placed a doordash order and they go into my order nad completely changed what I ordered, I ordered two banana splits and they just give me one vanilla scoop and one strawberry scoop in a cup and nothing else. Try to call them and they never answer the phone this place needs to be shut down horrible service. Called 4 times and they ignore the phone.
• KB

  Ksenia Barry

  Dec 28, 2019
  1.0
  Was trying to get ice cream for my child. Lady looked at me like she was doing me a favor selling me ice cream. Terrible customer service. Guy at the register didn’t know how to print my receipt.
• GC

  George Crump

  May 31, 2017
  1.0
  I arrived at 845pm and was greeted by an employee who said that they were closed. Poor customer service. Will not go back.

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