Jimmy John's

3.8
286 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1700 W Nursery Rd, Linthicum Heights, MD
21090, United States

Hours

Reviews

3.8
286 reviews
5 stars
138
4 stars
58
3 stars
35
2 stars
18
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some praised the staff for being friendly and accommodating, others reported rude interactions and language barriers.

Food Quality

Many customers enjoyed the freshness and taste of the sandwiches, but there were complaints about portion sizes and incorrect orders.

Cleanliness

The location is noted for its cleanliness, with several customers highlighting the well-maintained environment.

Delivery Issues

Numerous reviews mentioned problems with delivery, including missing items and slow service, leading to customer frustration.

Overall Experience

While some customers had positive experiences, others expressed disappointment, particularly regarding service and order accuracy.
  • SS
    shari shaffer
    Nov 21, 2025
    5.0
    Great stop. This girl should be employee of the month
  • RM
    Robert Medina
    Oct 14, 2025
    1.0
    Chicken bacon ranch. One small strip of bacon. Mostly bread. The worst.
  • BB
    Bon
    Sep 27, 2025
    1.0
    We ordered 4 subs and 4 chips ($60.00) The delivery person delivered 4 bags of chips, no subs. He didn't speak or understand English so we had to drive there to pick up the subs. The employee behind the counter didn't speak or understand English either. Another employee commented that "he told the delivery guy to take both bags". He'd probably have to understand English I would think to know how many bags to deliver without a receipt on both bags. What a pathetic excuse! Shouldn't the receipt have information confirming there are 2 bags to be delivered ( bag #1 of #2, bag #2 of #2)?! It's not rocket science. This is the 4th delivery issue, same issue all 4 times (missing subs). I would not recommend delivery at all unless you like driving there to pick up the order that wasn't delivered. We're done with JJ. ***OWNER: Don't bother leaving a response, just try to care a little more about making sure customers get their ORDERS.
  • BA
    Benjamin Allen
    Aug 7, 2025
    5.0
    At the Jimmy John's near Baltimore/Washington International Airport, one doesn’t just encounter a sandwich shop — one sees the living embodiment of a systematized, fast-food ideal. It’s the kind of operation that would have drawn a nod of approval from Ray Kroc, the man who didn’t invent fast food, but who perfected its execution. Efficiency is the first principle on display. The team behind the counter moves with practiced rhythm — no excess steps, no wasted time. Sandwiches are assembled with the kind of precision that comes only from well-drilled repetition and strict adherence to process. This is not chaos; it is choreography. The Vito, an Italian-style sub, offers the clarity of purpose Kroc admired: a sandwich built for mass appeal, delivered with speed, and constructed to consistent standards. The bread is fresh — not just daily, but fresh now. The toppings are portioned by rule, not whim. Every ingredient serves the product, and every product serves the brand. Cleanliness and order dominate the physical space. Counters are wiped, floors swept, uniforms crisp. This is the kind of frontline discipline Kroc believed formed the backbone of customer trust — the visible cues that signal reliability. Location, too, plays its part. Positioned to catch the airport crowd, this Jimmy John's is more than a convenience; it’s an extension of the airport’s logistical machine. Travelers don’t have time to wait — and they don’t have to. If Ray Kroc had walked through these doors, he wouldn’t have needed to say a word. The system was already speaking for itself — through speed, uniformity, cleanliness, and value. It’s not just a sandwich shop. It’s a franchise operating the way a franchise should.
  • CC
    C
    Jul 26, 2025
    5.0
    Great over stuffed subs, friendly staff.