Papa Johns Pizza

Reviews

• KT

  Kara T

  Sep 27, 2025
  1.0
  This is how our pizza arrived for delivery. It looks like the delivery driver turned the box sideways until all the toppings slid into the corner of the box. I called the restaurant to let them know that it's un-edible. The manager never apologized. I felt like I was "bothering" her. She sighed several times. I offered to give her these pizza's back. She refused and said they will get a replacement started and re-delivered as soon as they can. I've never had a problem with them before. I'm not sure what happened this time, but the customer service, especially from management, was subpar. Customer service is more than just replacing the pizza.
• SS

  Slim Snickers

  Aug 14, 2022
  3.0
  So, I and my family all like Papa John's flavor over other pizza places. But this Papa John's has become sloppy. This is the 5th order in a row in which my order has been with wrong, delivered upside down or they forgot something. Though they have been good at fixing the issue each time I called, I should not have to call EVERY SINGLE TIME and wait an extra hour to eat. So maybe a review will make a difference. This time, ordered a custom pizza which was supposed to have steak on it along with other ingredients. Guess what, no steak. The sticker on the box says I paid for steak. But at least it was delivered rig. And please, go back to the other box for wing delivery. First off, this new plastic thing pops open too easily and risks dropping it at the door. Secondly...it's plastic vice biodegradable cardboard. Please Papa John's, get your act together and start caring about more than making money. Being by far the most expensive pizza place, make your full experience appear to be worth it. People like my family are loyal enough customers that we'll continue to order, but don't let customer loyalty be an excuse, but a reason to make it right, everytime.
• AR

  A. Rose

  Sep 23, 2019
  5.0
  It is what it is
• FB

  FREDDIE BREWINGTON

  Sep 3, 2018
  2.0
  Where I work at we get papa johns delivered every single day. They sale the pizza 1.50 a slice. Which is clearly overpriced but the pizza is always good even after sitting under a heat lamp for 2 hrs. So I decided to order some at home hoping it would taste even better fresh. And of course, I was wrong. The pizza tasted worst being fresh than it did being under a heat lamp for hrs. The pizza I got was like they weren't even interested in making it. Not enough sauce, not enough toppings. I paid for extra garlic butter ( the only reason to choose them over any other pizza joint) and they didn't even bring them. Pizza is normally doughy and needs at least 3 cups of garlic butter to go with it. I thought this was just a mistake but I've ordered at least 10 times and it's never consistent. I think I'm done with this place. If I want some I will just grab it from under the heat lamp at work. Since its perfect each time they bring it here. Don't know if that's the thing for them that it depends on where it's ordered they actually try to make it taste good. But this pizza cost way to much for it to be so damn inconsistent. Get your stuff together papa. Make every pizza the same way no matter where it's ordered. for god sakes, if someone orders 3 cups of garlic butter bring 3 cups. I don't even know why they charge you extra for them. The best thing about papa johns is the garlic butter.

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