At Wendy’s in Laurel, MD we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Laurel, MD hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous customers reported slow service, long wait times, and frequent order mistakes.
Food Quality
Many reviews highlighted poor food quality, including cold, stale, or improperly prepared items.
Customer Experience
Several customers noted rude or unprofessional staff behavior, impacting their overall experience.
Cleanliness Concerns
Multiple reviews mentioned unsanitary conditions, including dirty dining areas and inadequate restroom facilities.
Mixed Reviews
While some customers praised the food and service, the overall sentiment leaned towards dissatisfaction.
MS
Mankarn Singh
Feb 12, 2026
1.0
I ordered a whole meal that costs more than $15.00 and asked for side of sauce. Lady said its extra. Makes no sense. You get no sauces with the meal? Worst customer service.
JP
Jonathan Patterson
Jan 27, 2026
1.0
The store claims to be open 24/7
I get here and the lights are on & the menu sign is on but nobody answers. I spend 20 minutes waiting and trying to get their attention if anybody is there. Knock on the door & window, honk the horn, calling them on the phone... Nothing...
Then, just as I was giving up they finally wake up or whatever! YAY!
Oh, wait; nevermind...
She tells they can't make what I ordered because they've switched to breakfast menu...
OK, I'll have breakfast!
Except I can't order from the breakfast menu for over an hour (at 6am).
But they're open 24/7?!
What's the point of being open of you're not actually willing to serve ANYTHING???
And I drove a ways to get here...
Totally PATHETIC!
And the lady was kind of rude, as if I was bothering HER!
This is your job lady! You're getting paid (and apparently sleeping on the clock!
And you're irritated with me?!?
I won't make the mistake of coming HERE again!
AS
Arturo Soto
Jan 15, 2026
5.0
Práctico, 24 horas del dia 7 días a la semana
RI
Robert Inman
Dec 28, 2025
1.0
The door says open 24 hours, however that is not the case. Tried to go through the drive thru at 6am and no food was available.
JS
James Stone
Dec 12, 2025
1.0
They can't follow simple instructions. I don't know why I keep giving them a chance. 5 outta 5 for wrong orders.