Papa Johns Pizza

3.3
222 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Laurel, MD, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Laurel pizza for any occasion. Call us for pizza delivery in Laurel or stop by 8851 Gorman Road for carryout to order the best pizza in Laurel, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
8851 Gorman Road, Laurel, MD
20723, United States

Hours

Reviews

3.3
222 reviews
5 stars
86
4 stars
38
3 stars
17
2 stars
17
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with many waiting over an hour for their orders, and some never receiving their food at all.

Order Accuracy

Many reviews highlighted problems with incorrect orders, including wrong items being delivered and orders being canceled without notification.

Food Quality

Customers expressed disappointment with the quality of the pizza, citing issues such as lack of toppings, cold food, and unsanitary conditions.

Customer Service

Several reviews mentioned rude or unhelpful staff, particularly in handling complaints or issues with orders.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and noted positive experiences with the food when orders were correct.
  • AP
    Angie Price
    2 days ago
    1.0
    The pies barely had any toppings on them, and we couldn’t taste any pizza sauce on our pizza. We didn’t have good experience with this store before but decided to give it another try. How disappointing.
  • LD
    Lee Dibaba
    Dec 21, 2025
    2.0
    This was once our favorite Papa John’s location. Unfortunately over the past couple of months service has been VERY slow! App never works. Says pizza is “ready” but you arrive just to wait up to 30 mins as “pizza is still in the oven.”. Aside from service, quality of the pizza has also went down. Does not look appetizing like before. Good also does not taste good. What happened?! I will give props to a woman that seems to know what she’s doing. I apologize if I don’t know her name. When she is not there, service is terrible.
  • MD
    Miff Dog
    Nov 15, 2025
    1.0
    Ordered my pizza at 4:45 pizza didn’t get here until 6:30 I asked for a $5 dollar discount off of a $70 dollar order. The delivery driver didn’t even answer me . In the rudest manner he just turned away and started to walk. He didn’t even respond or try to call the store or anything
  • JF
    Jay Finney
    Nov 8, 2025
    2.0
    Positives, the store was clean, well sticked with boxes. The people were nice. Negatives, There was only 1 person making pizzas. They got my order All wrong, I ordered on the app. I got there and then had to waid an extra 15 min. No problem. The woman before me had her order wrong so they had to remake it. No problem. They remade my order 2 times, and got it wrong both times. I waited for 35 min and the young man said my pizza was in the oven. Then when i checked back 10 minutes later he said he couldn't find my name. At this po8nt I have been there for 1 hr. They finally figured out what happened and on the third time making my order they almost messed it up again. Luckily I was watching the pizza maker and told them what was supposed to be on the pizza. They had about 8 workers and only 1 person making pizza. I waited 1 hour and 45 min for my pizza. There were 3 people who waited over 1 hr for their order. On top of that all I got for my wasted time was a thank you for your patience. I won't be going there again.
  • SK
    S Knox
    Nov 6, 2025
    1.0
    This location was once great but now it's absolutely infuriating. For the last year or so it is hit or miss whether you will get your food at all and if so, in less than 1.5 to 2 (or more) hours. Tonight was the last straw. I placed an online order and after 30 min the pizza tracker said it was being boxed. And it stayed that way for the next hour. Did they chop a tree down, grind it into pulp, form a box, hand paint it with their logo, and only then consider putting my long since cooked and now cold pizza in it? After 1.5 hours I tried calling them, a frustrating habit i have developed since this happens so often with them. But now, you can't even do that. The phone rings to a call center far, far away, who looks at the pizza tracker and cheerfully tells you that your pizza is being boxed 😡. I asked for the local store number and they gave me the same number that just rerouted to the call center. In frustration, I drove there. AT 2 HOURS IN, THEY HADN'T EVEN STARTED MY PIZZA. They like to tell you how they are locally owned, but they are no longer a local store. The drivers are outsourced to delivery services and are sometimes kinda rude, and you can't reach them locally to deal with customer service issues. So here I am writing this review because I just need to vent that once again, my family waited hours for dinner that never came. I'm done with papa johns.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Laurel, MD?

Delivery is available Monday through Thursday from 10:00 AM to 11:00 PM, Friday and Saturday until midnight, and Sunday from 10:00 AM to 11:00 PM.

Can I order pizza for carryout at Papa Johns Pizza on Gorman Road?

Yes, you can pick up your order Monday through Thursday from 10:00 AM to 10:30 PM, Friday and Saturday until 11:30 PM, and Sunday from 10:00 AM to 10:30 PM.