Dunkin'

3.6
293 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Laurel, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12613 Laurel Bowie Rd, Laurel, MD
20708, United States

Hours

Reviews

3.6
293 reviews
5 stars
143
4 stars
49
3 stars
21
2 stars
14
1 star
66

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent mistakes with their orders, leading to frustration and dissatisfaction.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.

Cleanliness

Some customers noted issues with cleanliness, including unsanitary conditions in the bathroom and overall store appearance.

Speed of Service

While some customers appreciated quick service, others experienced long wait times and slow service, particularly during busy hours.

Product Quality

Mixed feedback on product quality, with some customers enjoying the food and drinks, while others reported issues with taste and preparation.
  • LB
    Leighanne B
    Jan 2, 2026
    2.0
    Waited 5 min to be acknowledged at the drive through window. They were out of one of the two donuts I ordered and asked if I wanted a different one so I said yes. Finally got our order and both donuts were not what we had ordered.
  • SS
    SSM S2K
    Dec 3, 2025
    1.0
    This place almost always gets my order wrong. And when I have to waste time going back to get it corrected they laugh it off, as if it’s a joke. Do better.
  • LT
    Larry Towsend
    Nov 25, 2025
    5.0
    I have been going there for over 5 years. I always get coffee with occasional coffee roll. I use primarily the drive thru but occasionally stop in. They have become like family there.
  • DC
    Denise Clement
    Oct 22, 2025
    1.0
    They lied about what was in my drink. I can understand if I ordered something wrong. But I saw how my drink was being made. They put 4 pumps of mocha into a cold cup and some milk then stirred then Ice. I asked if there was any coffee added They said yes. I asked more specifically was there any shots of espresso added to the latte (which I ordered to be a hot drink BTW) she had to turn around and ask another worker how many shots she put in the drink she just made. She just made it herself and she doesn't know how many shots she's lying about putting into my cup. Just say it was only syrup. DON'T LIE TO CUSTOMERS ABOUT THEIR FOOD! I left without the rest of my order because I don't trust people when they lie. Never going back there. Trust broken.
  • LC
    lourdes Cruz
    Sep 2, 2025
    1.0
    With all honesty If I could’ve give this place zero starts I would. The people that are at the register are rude. Like I get that you may be tired but at least seem a bit engaged in the conversation. The bathroom on the other hand, doesn’t have toilet paper or hand soap. The staff looked at me weirdly like I had stole something. All I wanted, was just to be attended nicely, without having to feel uncomfortable.

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Laurel, MD?

Dunkin' in Laurel, MD is open Monday to Friday from 4:00 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.