Dunkin'

3.5
525 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Laurel, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
14903 Baltimore Ave, Laurel, MD
20707, United States

Hours

Reviews

3.5
525 reviews
5 stars
216
4 stars
106
3 stars
58
2 stars
35
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with instances of rudeness and lack of acknowledgment from staff.

Product Availability

Frequent complaints about limited product availability, including missing donuts and other menu items.

Cleanliness

Several reviews mentioned unsanitary conditions, including bad smells and dirty floors.

Staffing Issues

Customers noted that the location is often understaffed, leading to slow service and overwhelmed employees.

Mixed Experiences

While some customers praised individual staff members for their excellent service, overall experiences varied widely, with many expressing dissatisfaction.
  • GU
    Google User
    Nov 17, 2025
    5.0
    My favorite Dunkin Donuts.
  • DD
    dupuychile
    Nov 17, 2025
    1.0
    They are always out of all the the products couldn’t get any of my order because they are out of green tea or espresso, ESPRESSO LIKE?!!!
  • MM
    MICHELLE MILLER
    Nov 2, 2025
    5.0
    I got an iced caramel latte. So good.
  • KK
    Keily
    Oct 26, 2025
    1.0
    Went and took about like 20 mins to attend to us and when we asked for a top for the coffee they said they didn’t have any. Which is crazy because it was filled to the brim and was hot.
  • DP
    Dessa Pot
    Oct 4, 2025
    5.0
    I went to this location after going to two other locations that had poor customer service. Not this time! Paola greeted me when I walked in and was very warm in her delivery. The young man that assisted her in making my drinks was also very patient and nice. The drinks were excellent!! Thank you for turning a bad situation around!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Laurel, MD?

Dunkin' in Laurel, MD is open daily from 4:30 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.