Dunkin'

2.9
448 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Laurel, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3503 Laurel Fort Meade Rd, Laurel, MD
20724, United States

Hours

Reviews

2.9
448 reviews
5 stars
136
4 stars
55
3 stars
40
2 stars
41
1 star
176

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive of customer concerns.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Cleanliness and Maintenance

Several reviews mentioned the location being dirty and poorly maintained, contributing to a negative overall experience.

Food and Drink Quality

Customers expressed disappointment with the quality of food and drinks, often describing them as stale, burnt, or not prepared correctly.

Staffing Issues

Reviews indicated chronic understaffing, resulting in long wait times and inadequate service during busy hours.
  • MM
    MamaObieXD
    Sep 25, 2025
    1.0
    Ordered a hot coffee which was served in a sticky cup and was warm. Quality was not good and the guy behind the counter didn’t seem like he even wanted to be there. I don’t recommend this location. This was a one and done!!
  • BA
    Banks Ajay
    Sep 25, 2025
    2.0
    Stop reading reviews, go somewhere else for coffee or whatever you need. This place needs a serious change in management and standard.
  • MM
    Marisol Martinez
    Sep 24, 2025
    5.0
    Las cajeras y la manager fueron muy amables conmigo el día de hoy 09/24/25 no habían hash browns y bacon y yo siempre pido el deal y yo amo las hash browns de ahí con el bacon egg and cheese con croissant y me sentí mal pero Cindy me ofreció sausage en ves de bacon y una dona en ves de las hash browns uff me encantó su amabilidad y sus disculpas me dijeron que se había terminado el producto me encanta su amabilidad de ese equipo definitivamente es mi lugar favorito eh visto muchos comentarios malos de ellos pero en mi opinión son muy profesionales.
  • KS
    Kia Smith
    Sep 15, 2025
    1.0
    Crap service
  • EE
    Elizabeth
    Aug 11, 2025
    1.0
    Manager Cindy is incredibly rude, unprofessional, and unpleasant to deal with. I lost points because of their system errorand instead of honoring the points I rightfully earned they dismissed my issue entirely. The employee even called her manager, Cindy who flat out said it wasn’t true and then told her (in Spanish) to show my face on FaceTime, as if that had anything to do with resolving the problem. Completely unacceptable customer service.

Frequently Asked Questions About Dunkin'

What are the holiday seasonal drinks available at Dunkin' in Laurel, MD?

You can enjoy the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season at Dunkin'.

What are the regular operating hours of Dunkin' in Laurel, MD?

Dunkin' is open from 4:30 AM to 6:00 PM Monday through Friday, and from 5:00 AM to 6:00 PM on Saturdays and Sundays.