Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Laurel, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.
Food Quality
Many customers reported issues with food quality, including cold, burnt, or improperly prepared items.
Stock Availability
Frequent complaints about the location being out of popular menu items, including donuts and coffee flavors.
Cleanliness
Some customers noted cleanliness issues, including reports of pests and unsanitary conditions.
Staffing Issues
Several reviews mentioned understaffing leading to long wait times and poor service.
MS
Mankarn Singh
4 days ago
1.0
Ice coffee tasted very bitter and not fresh. They were out of almost everything at 1:00PM.
MB
Mickol Bryant
Feb 4, 2026
3.0
I only go to this location when I don’t have time to go farther. The morning crew is very friendly however they never have the items I want. I used the mobile app to order and did not get the item because they didn’t have it. They told me I had to contact Dunkin to get a refund! Contacted them TWICE no call back, no email, nothing. I’m about to be done with Dunkin all together.
CA
Cameron Alvarado
Feb 4, 2026
1.0
I visited this Dunkin’ Donuts this evening, and while I was waiting for my food, I saw a mouse running back and forth on the counter area where food and drinks are prepared. I brought this to the attention of a young employee. She was polite and said she would inform a manager, which I appreciated. However, seeing a mouse in the food preparation area is very unsanitary and concerning. Mice can carry disease, and this poses a potential health risk to customers. I believe this situation needs to be addressed immediately, with proper cleaning and pest control, to ensure the safety of customers and staff.
This location seriously needs better sanitation and pest control. I hope management addresses this quickly because this is not acceptable for a place serving food!!!
MJ
Med J
Jan 23, 2026
5.0
Great bagels. Great staff
ND
Natasha Duff
Jan 12, 2026
5.0
Great location!!! There’s a guy that works sandwich station I think his name is Maynor very bubbly guy and he always makes my sandwich the right way. “always hits the spot” I would recommend this location