McDonald's

3.2
1256 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
854 Jefferson Pike, Knoxville, MD
21758, United States

Hours

Reviews

3.2
1,256 reviews
5 stars
343
4 stars
243
3 stars
244
2 stars
129
1 star
297

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Speed

Customers consistently noted long wait times, especially in the drive-thru, often exceeding 10-20 minutes.

Staff Attitude

Feedback varied, with some praising friendly staff while others reported rude or unprofessional behavior.

Food Quality

Several reviews mentioned issues with food quality, including cold items and incorrect preparation.

Cleanliness

Mixed reviews on cleanliness, with some noting dirty tables and unsanitary conditions.
  • SO
    Sam Operchuck
    Nov 2, 2025
    2.0
    The order accuracy at this location is literally like 50%
  • KS
    K S
    Oct 30, 2025
    1.0
    Every time there is a new toy released with the kids meals some how this McDonald’s always runs out and then hands out old toys to hopeful children and making them unhappy. The icing on the cake is the false advertisement for Monopoly Go pieces. How come every time I order something on the app that’s supposed to come with monopoly pieces and then get zero after I pay. We don’t eat at McDonald’s much but obviously now is to get monopoly pieces. Go buy food somewhere else if you are expecting monopoly pieces, they don’t have any for customers.
  • BR
    Brittany R
    Oct 25, 2025
    5.0
    We ended up missing an item from our order, but the gentleman who brought out our food was so nice. Just a lot of positive vibes and seems like a hard worker. He needs a raise.
  • TT
    Tillman T
    Oct 14, 2025
    1.0
    I decided to go inside this morning for breakfast and i ordered on the kiosk. My order came up to $10 something and i only had $7.47 on Apple Pay/Apple cash. I wanted to use that and pay the rest in cash at the counter. I canceled the transaction and a message came up on the screen “receive refund at counter” when I spoke to the workers about it, the manager told me she can’t give me my refund. So now I have to contact Apple to report the transaction. This is very inconvenient and their kiosk machines should not tell customers they will receive their refund at the counter, if it’s not possible. I recommend the McDonald’s in Frederick on Buckeyestown pike, best customer service I’ve seen so far.
  • PP
    P.
    Oct 12, 2025
    1.0
    I went through the drive thru and requested their mocha iced coffee. I was told they do not carry it but they have it in vanilla or in pumpkin flavor. Maybe remove it from the menu as well as the online menu. It’s the only thing I ever order from this location.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's dine-in service?

McDonald's dine-in service at 854 Jefferson Pike, Knoxville, MD is open from 5:00 AM to 12:00 AM every day of the week.

Is McDonald's open 24 hours for delivery?

Yes, McDonald's offers 24/7 delivery service every day of the week.