Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Kensington is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.8
626 reviews
5 stars
286
4 stars
137
3 stars
69
2 stars
29
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor service, including staff being rude, unprofessional, and unhelpful, leading to a negative customer experience.
Food Quality
Customers frequently reported inconsistent food quality, with complaints about undercooked meat, spoiled ingredients, and low portion sizes.
Cleanliness
While some customers noted cleanliness, many others reported unsanitary conditions, including dirty seating areas and bathrooms.
Order Accuracy
Several reviews mentioned mistakes with orders, including missing items and incorrect charges, contributing to customer dissatisfaction.
JS
Joseph Del Sole
5 days ago
5.0
I think most people know about Chipotle, but I can at to the chorus: I'm never disappointed and this location is particularly well operated. Bravo!
YB
Yusef Battle
Jan 21, 2026
1.0
It has been a long day and I didn’t get a chance to eat after going to run errands and pick up my daughter. I checked the clock and still had time before Chipotle closed. I had never been to this location. When I arrived, I saw that some of the staff were already making their own to-go bowls so they had me wait until they were ready. I asked for a bowl and everything seemed fine until they got to the sour cream. When they place it in the bowl, it went through like water. I asked them if they had any in the back refrigerator but the manager said no. I persisted in asking because I kept looking at my bowl with the watery cream. I felt a little silly because the staff was making me seem crazy for asking. Eventually the staffer that was serving me decided to go to the fridge and pull out a colder version of the sour cream. I was waiting to see uf my bowl would be redeemed and it was better. I continued to ask for the rest if my add ons to which I had to ask several times for more because the staffer just put in meager amounts. I felt like it was because I was so persistent about the cream. I wish the service was better. I should leave feeling like I stole something, just because I kept asking for good service. I hope they do better. I will not be returning to this location. I have never experienced anything like this at the other locations I go to.
MM
Megan Madden
Jan 14, 2026
1.0
Awful experience. Save your money and go elsewhere.
CS
Carolina Sanchez
Jan 11, 2026
5.0
The service was great! And the place is very clean, and it’s the cleanest one I’ve been to.
FS
Fredi Sanchez
Dec 30, 2025
1.0
I had a really disappointing experience on my recent visit. The cheese was extremely salty—so much that it overpowered everything else in the bowl and made it hard to finish. I usually enjoy eating here, but this time the food quality was way off. Hopefully this was just an off day, but it definitely wasn’t what I expect.