Business Details
About
Mexican Restaurant
Chipotle Kensington is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
618 reviews
5 stars
282
4 stars
136
3 stars
68
2 stars
29
1 star
103
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including spoiled ingredients, undercooked meat, and inconsistent portion sizes.
Service Issues
Many reviews highlighted poor service, including mistakes with orders, unhelpful staff, and long wait times.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Customer Experience
Mixed feedback on customer experience, with some praising friendly staff while others reported rude behavior and indifference.
Value for Money
Customers expressed dissatisfaction with portion sizes and pricing, feeling that the value did not match the cost.
- LBLJuca Belsito4 days ago5.0Great meal. They need to clean more in seating atea.
- AMAliyah Myers4 days ago2.0Male Manager is nasty, sassy, and rude. The rest of the staff is nice though.
- SGS GNov 8, 20251.0Visit Date: October 31, 2025, around 9:15 p.m. This location has ongoing customer service problems that need corporate attention. During my visit, the staff failed to greet or acknowledge me and my children, even though the restaurant was not busy. My order was made incorrectly, and when I tried to correct it, the employees ignored me, spoke about me in another language, and threw the food away without asking. A new bowl was made, but an undisclosed $5 upcharge was added afterward instead of being communicated before preparation. The staff became argumentative, sarcastic, and unprofessional. They refused to complete my full order, denied service at the register, and created unnecessary conflict in front of my children. When I asked for a manager, I was completely ignored. The person who appeared to be in charge stood by and did nothing to address the situation. This store repeatedly fails to follow basic service standard… no greetings, no accountability, and no professionalism. The team lacks proper training in communication, customer service, and conflict resolution. Corporate needs to review this location’s management and staff conduct immediately.
- OMOrfha MoranOct 31, 20251.0I’ve been going to Chipotle in Halloween every year, but today my experience at the Kensington location was completely disappointing. My daughter and I were wearing costumes, and the cashier, Stephanie, didn’t even notice. She charged us full price, and when I asked why, she and her coworker just said, “Too late, your Apple Pay already went through!” They acted like it was a proud accomplishment that they didn’t have to help us or fix the mistake. This shows zero concern for customers and felt like outright false advertising. Absolutely unacceptable.
- DTDaniel TroconisOct 19, 20251.0Purchased online and when I got there they did not see my order and could not refund me even though I was showing them the purchase proof. Lost $32!
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Kensington offer?
Chipotle Kensington offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill in Kensington?
Chipotle Kensington is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Kensington offer pickup and delivery services?
Yes, Chipotle Kensington provides in-store pickup and delivery services for customer convenience.
Where is Chipotle Mexican Grill located in Kensington?
It is located at 10526 Connecticut Ave inside the Kensington Shopping Center, Montgomery, MD 20895.
Can I order Chipotle online for this location?
Yes, you can order online via Chipotle's official ordering website or their mobile app.
How can I contact Chipotle Mexican Grill in Kensington by phone or email?
You can call at +1 240-292-7927 or email md.1439.kensington@chipotle.com for inquiries.
Are there any nearby fast food or dining options near Chipotle Kensington?
Nearby options include Continental Pizza, Crisp and Juicy, and Five Guys, offering pizza, Peruvian chicken, and burgers respectively.
What shopping facilities are near Chipotle Mexican Grill in Kensington?
Chipotle is located in the Kensington Shopping Center, which also has fitness centers and various retail shops nearby.
Are there any medical or health services close to Chipotle Kensington?
Yes, nearby medical facilities include Fast Track Urgent Care, Bethesda Physical Therapy - Kensington Office, and Greenbrook TMS NeuroHealth Centers.
What nearby places can help customers visiting Chipotle with parking or transportation?
Nearby gas stations such as Shell and convenience stores like 7-Eleven can be convenient for customers traveling to Chipotle Kensington.