Tropical Smoothie Cafe

Reviews

• SS

  Savannah Sydnor

  Jul 8, 2025
  1.0
  the customer service is horrible. alicia is extremely rude and lazy. i had to wait over 20 minutes for my order. this isn’t the first time it’s happened and this place needs to be shut down ASAP
• RR

  Rivera Rivera

  Jan 26, 2024
  1.0
  Unfortunately, this complaint is not only about the 1) wait time but also about the 2) food, and 3) service. I showed up in uniform, I ordered a smoothie ONLY because the lady told me she was not cooking anymore (I was hungry) and it was 3:27pm (26 Jan 24) at a franchise that closes at 4pm. She asked for my name in a rude manner while talking to a family member on her cell phone which she had resting on her shoulder, made me the wrong smoothie and outright blamed me in an argumentative tone that it was my fault; I ordered the same smoothie I've always ordered the last 10 times on the app. There were 3 retired older African-American veterans there who began interjecting for me because they saw the verbal abuse and she proceeded to verbally abuse them as well; It was a horrible experience. This is the 2nd time I complained about the service here. The lady did NOT use milk for my smoothie, it was completely water based and ONLY added 1 date to my smoothie (pic attached); it didn't taste right. The wait time....well, why write about it, you as the owner are already aware. If other Tropical Smoothies can do it, I'm sure you can as well. Lastly, she closed the store early at 3:46pm (pic attached) when the sign clearly states that 4pm is closing time. Thank you for reading. I really don't want an explanation, I would appreciate change. I'm going to try going to it one more time, however, if I receive a similar experience, I will consider contacting AAFES for sanctioning and removal of this business from the food court, and will contact local media about it as well. I'm sorry to say that but we, who sacrifice a lot, 26 years and counting, combat veteran, deserve better than this.
• NG

  Nathaniel Grandt

  Dec 28, 2022
  5.0
  Friendly staff. Orders are correct. Good experience, and I'm happy we have a smoothie location on base
• JB

  Jay bee

  Oct 29, 2020
  1.0
  Orders take forever. Placed an order at 11:08 didn't get my order till 11:38. It was just a basic wrap and smoothie nothing off menu or special order. They made about 7 orders before they even started my wrap. Glad I got two discount coupons for wasting my time.

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