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Dunkin'

4.1
(373 reviews)

Business Details

7916 Dorsey Run Road, Jessup, MD
20794, United States
(410) 799-7570
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jessup, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7916 Dorsey Run Road, Jessup, MD
20794, United States

Hours

Reviews

4.1
373 reviews
5 stars
207
4 stars
77
3 stars
41
2 stars
14
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times and understaffing being common issues.

Customer Service

While some customers praised the friendly and helpful staff, others experienced rude service and a lack of assistance with issues.

Order Accuracy

There were multiple complaints about incorrect orders and issues with mobile orders not being ready or complete.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting it was clean while others mentioned it needed improvement.

Product Quality

Feedback on food quality was varied, with some customers enjoying their items while others found donuts to be stale or overcooked.
  • LF
    Leisibeth Ferrer
    Feb 11, 2026
    5.0
    Muy ricas y frescas las donas.
  • BB
    BranDREWbian
    Feb 7, 2026
    5.0
    The decorations made me smile! Great job!
  • JB
    Johnathan Smith (BiggJonn)
    Jan 23, 2026
    4.0
    fast service ... friendly staff
  • KP
    Kelly Prudencio
    Jan 7, 2026
    1.0
    I accidentally place an order for 3 drinks. I called the store to let them know not to make the order but no answered. Once I got there an older women that was the cashier told me since I placed it online I need to reach out to customer service via app. Which I did before coming to the store and while I was at the store. Unfortunately the app to live chat was down. I let her know that and that I also called but no one answered. She told me they couldn’t give a refund because the drink was already made & they couldn’t take it back. Understandable, but she wasn’t helpful with trying to resolve my issue. It seemed she tried to dismiss me, so that she can help the other customers. Again, I get it but she didn’t even try fixing a customer with their issue by providing suggestions to call customer service. She made it seem like I had no choice. I just ended up leaving and calling customer service instead. The rep who helped me over the phone was really helpful & detailed. Dunkin Donits in Jessup MD needs to do better. This isn’t the first time I’ve had a bad experience.
  • LI
    Lexus I
    Nov 30, 2025
    1.0
    Went in on a Sunday morning and ended up walking back out waiting in line for 10 minutes. There was no acknowledgement and no one in the register to take orders. A lady was busy making drinks so if she's the only one working youll just have to wait because she's the only one there but then an older Indian lady which Im assuming is the supervisor/manager walks out after 10 minutes from the back room, looks around and goes back in then a few minutes later and older Indian guy which Im assuming is another supervisor/manager walks out looking grumpy then comes up to the register not saying a word deal with the one customer that was in front of me. I guess they were the supervisor or manager so they were going to have the only worker there (the black lady that was making the drinks) WORK....

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Jessup, MD?

Dunkin' in Jessup, MD is open Monday through Saturday from 4:00 AM to 8:00 PM, and on Sunday from 6:00 AM to 7:00 PM.

Does Dunkin' Jessup offer delivery and pickup services?

Yes, Dunkin' Jessup offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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