Dunkin'

4.1
370 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jessup, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7916 Dorsey Run Road, Jessup, MD
20794, United States

Hours

Reviews

4.1
370 reviews
5 stars
205
4 stars
76
3 stars
41
2 stars
14
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and understaffing, leading to poor service experiences.

Customer Service

While some reviews praised friendly and helpful staff, others noted rude behavior and mistakes with orders.

Food Quality

Several customers expressed disappointment with the freshness and quality of donuts and food items.

Cleanliness

The location was generally described as clean, although some reviews mentioned a need for better overall cleanliness.

Mobile Ordering

Many customers appreciated the convenience of mobile ordering, though there were instances of orders not being ready on time.
  • KP
    Kelly Prudencio
    5 days ago
    1.0
    I accidentally place an order for 3 drinks. I called the store to let them know not to make the order but no answered. Once I got there an older women that was the cashier told me since I placed it online I need to reach out to customer service via app. Which I did before coming to the store and while I was at the store. Unfortunately the app to live chat was down. I let her know that and that I also called but no one answered. She told me they couldn’t give a refund because the drink was already made & they couldn’t take it back. Understandable, but she wasn’t helpful with trying to resolve my issue. It seemed she tried to dismiss me, so that she can help the other customers. Again, I get it but she didn’t even try fixing a customer with their issue by providing suggestions to call customer service. She made it seem like I had no choice. I just ended up leaving and calling customer service instead. The rep who helped me over the phone was really helpful & detailed. Dunkin Donits in Jessup MD needs to do better. This isn’t the first time I’ve had a bad experience.
  • LL
    Luv Lubana
    Dec 10, 2025
    1.0
    Very slow costumer service
  • NW
    Nooh al weshah
    Dec 8, 2025
    2.0
    Bad service
  • LI
    Lexus I
    Nov 30, 2025
    1.0
    Went in on a Sunday morning and ended up walking back out waiting in line for 10 minutes. There was no acknowledgement and no one in the register to take orders. A lady was busy making drinks so if she's the only one working youll just have to wait because she's the only one there but then an older Indian lady which Im assuming is the supervisor/manager walks out after 10 minutes from the back room, looks around and goes back in then a few minutes later and older Indian guy which Im assuming is another supervisor/manager walks out looking grumpy then comes up to the register not saying a word deal with the one customer that was in front of me. I guess they were the supervisor or manager so they were going to have the only worker there (the black lady that was making the drinks) WORK....
  • AC
    Ad Cu
    Nov 15, 2025
    5.0
    My favorite out of all other Dunkin Donuts. Always clean. Always professional. Always have what’s on the menu. Always fast and courteous.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Jessup, MD?

Dunkin' in Jessup, MD is open Monday through Saturday from 4:00 AM to 8:00 PM, and on Sunday from 6:00 AM to 7:00 PM.

Does Dunkin' Jessup offer delivery and pickup services?

Yes, Dunkin' Jessup offers both delivery and curbside pickup services for customer convenience.