Outback Steakhouse

4.0
2583 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Hyattsville on East-West Highway between Toledo Road and Belcrest Road in front of The Mall at Prince George's across from Food Giant.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
3500 East West Highway, Hyattsville, MD
20782, United States

Hours

Reviews

4.0
2,583 reviews
5 stars
1,348
4 stars
516
3 stars
271
2 stars
146
1 star
302

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality is inconsistent, with some servers receiving high praise for attentiveness while others are criticized for being rude or inattentive.

Food Quality

Food quality varies significantly; some customers report excellent meals while others complain about poorly prepared or unsanitary dishes.

Atmosphere

The restaurant's atmosphere is often described as chaotic or unwelcoming, with reports of cleanliness issues and inappropriate behavior from staff.

Management Issues

Management appears to be a recurring problem, with several reviews highlighting poor handling of customer complaints and lack of professionalism.

Positive Experiences

Despite the negative feedback, there are numerous positive experiences noted, particularly with specific servers who provided exceptional service.
  • JS
    John Stone
    Jan 1, 2026
    1.0
    Was there not long ago, just strange on the different sizes of steak were basically looking like the size or angle of a hot dog, the management seemed lost or unaware of what to say or do. The lobster we had also were smelling very bad and different sizes. I asked for their names no one replied and management didn’t really want to come to respond by the body language and me over hearing the server explain that no one want to deal with them.
  • RC
    REVIVE Credit
    Dec 26, 2025
    1.0
    My food never comes out correctly, do I have to start cooking at home? Learning from this mistake
  • T8
    Tony 84
    Dec 19, 2025
    1.0
    I placed a pickup order, it was already ready, but they never came out to give it to me. I waited more than 20 minutes until I went down to ask, and it was ready and completely cold. I think they should be more attentive or indicate that pickup isn't available, or at least say that you have to go inside to pick it up at the counter so you don't have to wait so long.
  • TR
    Tammy Richards
    Dec 19, 2025
    5.0
    I don't write reviews often, but this one was a must, even before driving off the parking lot. I visited Outback as part of a large party. We arrived for our 12:30 p.m. Friday reservation and were seated almost immediately. The hostess staff was very welcoming and friendly. However, the true highlight of our experience was our lead waiter, Evan. He is the epitome of customer service—the face card, without question. From the moment service began, Evan demonstrated an exceptional level of professionalism, attentiveness, and composure. His professionalism, warm smile, patience, poise, and incredible memory were remarkable. Managing 20+ orders and 30-40 additional requests with such ease is no small feat, yet Evan never missed a beat. He appropriately delegated and requested assistance when needed, without disrupting service or our guest experience. Throughout the entire two-hour experience, his temperament never wavered. He consistently went above and beyond expectations. Several of us—especially those with high standards for restaurant service—were equally impressed. There was absolutely nothing to complain about when it came to him. While the food met expectations, it was Evan’s exceptional gift for hospitality that truly elevated the entire experience. If I were able to rate "Service," with ten stars, I would! He represents the highest standard of customer service, and Outback is extremely fortunate to have such a high-caliber employee on its team.
  • MM
    Mailk
    Dec 17, 2025
    2.0
    i tried coming with my son and a date. The restaurant was just inappropriate, it felt like a club event, and my lobster was smelling awful. I felt like it was done on purpose, no way you cant smell that fishy smell..

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.