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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported mixed experiences with staff, noting both friendly service and instances of rudeness.
Food Consistency
Many reviews highlighted that food quality and temperature were generally satisfactory, with hot and fresh items being a common positive.
Location Issues
Several customers mentioned problems with the location, including lack of ice cream availability, poor air conditioning, and parking difficulties.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order fulfillment.
Management Changes
Recent management changes have led to improvements in food quality and service, with some customers noting a positive turnaround.
VM
Virlene Myers
Nov 7, 2025
1.0
I am extremely extremely extremely beyond disgusted and I feel sick . Prince Georges Mall Mcdonald’s I am trully upset . I mobile order food and a drink and I drank more than half of my tea lemonade mix and found a roach in while I was on a phone call. I am disgusted mad and nauseous. I told the manager and she offered me more food and I declined. Why would I want more drinks/food from a place that has bugs in their items I told her. I asked for the corporal’s number and I called the health department and filed a report. While during that in food court I told and showed individuals the roach in my drink to warned them. The manger got security and suggested that I put the bug in the drink myself because I had a hot container of Arizona up iced tea. Also I was informed that telling people and showing them the bug was causing a disturbance and that I could not do that . I asked for the Office of the mall management to prove that I never took the lid of my drink off I sat at the table next to ice ice baby directly in front of two cameras Never Never did I removed the lid. This made me real mad I drank a large drink more with a roach in it and then she accused me of planting it. I ask then Office of the mall management to look at the footage to proved that I never did such a thing and they took my info down and they told me they would get back to me to confirm it.
ST
Skelli Ton
Oct 17, 2025
3.0
It’s crazy how this place never has ice cream but other McDonald’s do, there’s another McDonald’s near this place, I’d recommend going to that one instead if you want ice creams or milkshakes. Also the workers can be rude.
EW
Eric White
Aug 15, 2025
1.0
It’s insane that a billion dollar corporation does not have working air conditioning in their restaurant on a 90 degree day. Prices have risen drastically and quality has done down significantly so they obviously have the money to fix it. Close your lobby for business until the problem is fixed so people don’t have to eat uncomfortably.
CD
Carmen Diaz
Jul 29, 2025
3.0
Staff was very pleasant parking was crazy food was ok