Dunkin'

3.7
469 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hyattsville, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3030 Queens Chapel Rd, Hyattsville, MD
20782, United States

Hours

Reviews

3.7
469 reviews
5 stars
216
4 stars
95
3 stars
48
2 stars
34
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of poor customer service and mishandled orders.

Speed of Service

Numerous reviews highlighted painfully slow service, both in-store and at the drive-thru, with long wait times for orders.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food preparation.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty environments and improper food handling.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that positive experiences do occur.
  • AD
    Aurora Diaz
    Dec 10, 2025
    1.0
    The service today was terrible. My daughter ordered a hot chocolate, and the cashier, who had slanted eyes, sold it to her. We waited for 12 minutes, and then they said they didn't have any. When I asked why they charged me for it, the cashier, very annoyed and in a bad mood, made a hot chocolate for my daughter. Because it was hot, I didn't realize that she had only put plain water in it. The chocolate had absolutely no chocolate flavor. They need to train their staff because customers come to buy, not just to ask questions, and they deserve to be treated properly. If they can't treat people with respect, they should find another job, because they're earning their money; they're not working for free. They need to learn how to treat people and not be so bitter. Let's be considerate of how we treat others.
  • KK
    Kitty
    Dec 1, 2025
    5.0
    I always have a great experience there. Lovely staff
  • CG
    Conor Grew
    Nov 21, 2025
    2.0
    Painfully slow experience in all regards: mobile ordering, drive through, or counter ordering. Food ordered is often incorrectly prepared.
  • AU
    Anne U
    Nov 15, 2025
    1.0
    Every time I go to this Dunkin it’s a problem. They’re so rude, don’t know how to follow basic instructions, & they are always making mistakes. Scrap this Dunkin staff entirely please especially the manager lady Mariana or whatever her name is. Very condescending & has a bad attitude.
  • JY
    jackie Young
    Oct 12, 2025
    1.0
    I just left this location on a Sunday morning ordered 2 medium black hot coffee with 6 creams and 6 sugars on the side instead of cream and sugar on the side they put all the cream and sugar in one coffee and only rung me up for one coffee I’m not sure what the problem is at this location but this isn’t the first time they messed up on my order. I will not be coming to this location again. I tried calling to speak with a manager no answer. I’m beginning to think that there is a language barrier at this location.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Hyattsville, MD?

Dunkin' in Hyattsville is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, this Dunkin' offers both curbside pickup and delivery services.