While many customers praised the friendliness and helpfulness of staff, there were several complaints about rude service and incorrect orders.
Food Quality
The food received mixed reviews; some customers loved the cheesesteaks and other offerings, while others noted inconsistencies in taste and portion sizes.
Management Issues
Several reviews highlighted poor management practices, including staff treatment and operational inefficiencies, leading to a decline in service quality.
Cleanliness and Atmosphere
The atmosphere was generally described as pleasant, but there were mentions of cleanliness issues, particularly in the bathrooms.
FM
Faith Mwangi
Feb 4, 2026
5.0
Went in to get something to eat real quick and the cashier was SO sweet. I was waiting to tip her but there weren’t any credit options to :/
MS
Mo Smith
Jan 10, 2026
5.0
Great cheesesteaks every time. Fresh lettuce and maters like how subway used to be. Good amount of steak on there too.
Was wondering how they got the NFL contract over Papa John's. Now I understand.
RR
Rosa Ramirez
Dec 27, 2025
1.0
Dise serrar alas 10.30 y alas 9.50 ya esta serrado pongan orarios correctos
CM
Chris Matos
Dec 16, 2025
1.0
They charged me for an order that was never completed. I placed order and when I went to pick it up they said there was an event going on. The door was locked and someone said I'd recieve refund. 52 dollar order. Unacceptable.... Still waiting for refund it's the 22nd. The order was on the 8th. Unprofessional, if you're not accepting orders, once you recieve the order online you should immediately call the customer and explain that the order can't be completed. Yet it said completed on the app... I'd love to see the video footage of me coming inside to get this order that was completed... When I recieve my refund I'll update this post.
GC
Guadalupe carrillo
Dec 3, 2025
5.0
Alisa was very friendly ! Best Charley’s I’ve been too!