Chipotle Mexican Grill

2.8
703 reviews
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About

Mexican Restaurant
Chipotle Hunt Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
112 Shawan Rd, Hunt Valley, MD
21030, United States

Hours

Reviews

2.8
703 reviews
5 stars
189
4 stars
120
3 stars
55
2 stars
64
1 star
275

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of courtesy.

Cleanliness

The location consistently received complaints about being dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and skimpy portions, leading to dissatisfaction with their meals.

Food Quality

While some customers enjoyed the food, there were frequent mentions of food being cold, poorly prepared, or causing food poisoning.

Management Issues

Several reviews pointed to poor management practices, including staff being untrained, unmotivated, and the restaurant being poorly stocked.
  • BR
    B Rhein
    Nov 17, 2025
    2.0
    Two stars because it could have been worse I guess. My bowl was filled with so much sour cream I couldn't eat it. And I was missing chips. When I filed a complaint online on the order they would only replace the missing chips. They didn't care about the quality of my main entree. Yall know nobody wants to eat that much sour cream. There was more sour cream than sofritas in my bowl. I didn't eat it.
  • CM
    Craig Meseke
    Nov 4, 2025
    5.0
    Great Chipotle location
  • AG
    Alex Geiger
    Oct 7, 2025
    1.0
    Really rude staff members. Awful service—they were out of kids and medium cups. Said our only option was to pay for a large cup, no offer of a discount or anything. Was more than happy with the the terrible service to not purchase anything instead.
  • AW
    Amy Woolf
    Oct 5, 2025
    3.0
    The food is usually good and orders are correct, so in that sense I can’t complain. But, they cannot be bothered to open on time. Multiple times I have had carry out orders through the app for 10:50AM and they don’t bother to unlock the door until close to 11 even though people are waiting outside and they’re supposed to be open.
  • KK
    Kathy
    Oct 4, 2025
    3.0
    Most of the time food is alright. Occasionally food poisoning...

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in Hunt Valley?

Chipotle Mexican Grill is located at 112 Shawan Rd in the Hunt Valley Town Center, Baltimore, MD 21030.

What are the operating hours of this Chipotle location?

The Chipotle in Hunt Valley is open daily from 10:45 AM to 10:00 PM.