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Brand Certified

Chipotle Mexican Grill

2.8
(712 reviews)

Business Details

112 Shawan Rd, Hunt Valley, MD
21030, United States
(410) 771-6025

About

Mexican Restaurant
Chipotle Hunt Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
112 Shawan Rd, Hunt Valley, MD
21030, United States

Hours

Reviews

2.8
712 reviews
5 stars
193
4 stars
120
3 stars
56
2 stars
66
1 star
277

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and restrooms, and overall unkempt conditions.

Customer Service

Numerous customers reported rude and unhelpful staff, with many expressing dissatisfaction with the service experience.

Food Quality

Feedback indicated inconsistent food quality, with complaints about portion sizes, freshness, and incorrect orders.

Order Accuracy

Many customers experienced issues with incorrect orders, particularly with online and mobile orders, leading to frustration.

Overall Experience

The location received a mix of positive and negative feedback, but the majority of reviews leaned towards dissatisfaction with service and food.
  • BA
    Bryce Anderson
    5 days ago
    5.0
    Manager / Employees are very nice and friendly, much cleaner than it used to be. Whatever changed has shown improvement based on old reviews
  • MM
    Mario
    Feb 22, 2026
    1.0
    I had a horrible experience at this Chipotle. This is actually the second time I’ve tried coming here, hoping things might have improved, but unfortunately it was even worse than before. It’s really disappointing because the location is perfect and very convenient. First, the restaurant was filthy. Nearly every table was dirty, and there was food all over the floor. The overall cleanliness was simply unacceptable. When I went to order, the food looked like it had been sitting in the display all night. The rice was completely dried out, the meats were dry with no juices, and the vegetables looked old and oxidized. The guacamole was entirely black. I actually had to ask the employee to stir the food before serving it. In the end, the meal was inedible and I had to throw everything away. Chipotle really needs to address this situation because this is a very convenient, strategically located restaurant, and the current conditions are unacceptable.
  • CC
    Claire C
    Feb 13, 2026
    5.0
    Literally just enjoyed the best bowl of my chipotle experience (10+ years) at this location. Fresh veggies, excellent flavor, great proportions, crispy chips. Yall did good
  • SS
    Susan Selckman
    Feb 4, 2026
    2.0
    Its unreal to me how something so simple can be made difficult by apathetic employees. With 700 reviews and a 2.8 rating it explains a lot about this location. I drive out of my way to go to the location at York and Padonia same food completely different experience. Do better, be nice, its not that hard. Note, during this stop in...(my last stop in, because Im not coming back to this location)... there were no customers in front of or behind my purchase... so zero reason to throw food around with an attitude. You weren't even a little busy. Do better... or go get jobs where you are working alone not with the public .... who is so annoying to spend their money here and bother you.
  • EE
    EJ
    Jan 23, 2026
    2.0
    The female employees had something up their backside. Stoic and unpleasant. I mean if you don't like the job, find something else that makes you happy so you dont take it out on the customers. The male employees were a little nicer. The food is only subpar. I got the salad, i paid for chopped up romaine instead of the leafy greens. What more can be expected from a food chain...😮‍💨

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in Hunt Valley?

Chipotle Mexican Grill is located at 112 Shawan Rd in the Hunt Valley Town Center, Baltimore, MD 21030.

What are the operating hours of this Chipotle location?

The Chipotle in Hunt Valley is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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