Wingstop

2.9
257 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Hillcrest Heights Branch Ave. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
3737 Branch Ave, Hillcrest Heights, MD
20748, United States

Hours

Reviews

2.9
257 reviews
5 stars
85
4 stars
28
3 stars
23
2 stars
19
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of excellent and poor customer service experiences, with some employees praised for their friendliness and attentiveness, while others were described as rude and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times for food, leading to frustration and dissatisfaction.

Cleanliness

Several reviews highlighted concerns about the cleanliness of the restaurant, including dirty bathrooms and unkempt dining areas.

Food Quality

While some customers enjoyed the food, others complained about cold, stale, or improperly cooked items, indicating inconsistency in food quality.

Wait Times

Numerous reviews mentioned excessively long wait times for orders, both for in-store and delivery, contributing to a negative overall experience.
  • BL
    Brianna Loyla
    Jan 3, 2026
    5.0
    I visit this Wingstop location regularly, and my experience last Saturday stood out due to an employee I believe named Riley. I had not seen her here before, but she was very nice and attentive throughout my visit. She provided excellent customer service and was also the first employee to inform me about completing the online survey, & a free fry didn’t sound so bad !!! service can sometimes feel rushed or ignored at this location. However, her professionalism and positive attitude made a noticeable difference, and I would gladly return because of her service.
  • JD
    Julia Dietrich
    Dec 2, 2025
    5.0
    I came in and there was no line, immediately got to place my order, and their bathroom was spotless. My order came out quickly and the employees thanked me for waiting. Good location.
  • IC
    Ifty Chad
    Nov 28, 2025
    5.0
    I wanna share the best service I received. This place is a hidden gem.Exceptionally good Customer Service. They went out of their way to look after me. I Give them 10 out of 10 . Great Piece of work, Marcus, Lashay, Ingrid you guys Rock. Keep up the good work 👏
  • LM
    Lamar Martin
    Nov 25, 2025
    3.0
    Ok wings, ok service.
  • RR
    RoyalTee242DMV
    Nov 1, 2025
    1.0
    Always an extremely long wait staff does not acknowledge customers whether they came to order or are delivering for door dash does not appear that the store is ran by anyone and the only person that they always claim is the manager is unprofessional and untidy. The workers at this location are obviously overworked and don’t like their job. I have been in this restaurant waiting to be seen for everytime for more than 15 min while staff stares at me as if I don’t even exist and I don’t even eat wing stop it’s for a door dash customer who already paid for their food and this is unprofessional inhumane and disgusting in the least. The last time I had wingtip was the first time I had wing stop and never again the chicken was dry over cooked and flavorless never again.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.