When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Hillcrest Heights Branch Ave. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Feedback indicates a mix of excellent and poor customer service experiences, with some employees praised for their friendliness and attentiveness, while others were described as rude and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and long wait times for food, leading to frustration and dissatisfaction.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the restaurant, including dirty bathrooms and unkempt dining areas.
Food Quality
While some customers enjoyed the food, others complained about cold, stale, or improperly cooked items, indicating inconsistency in food quality.
Wait Times
Numerous reviews mentioned excessively long wait times for orders, both for in-store and delivery, contributing to a negative overall experience.
BL
Brianna Loyla
Jan 3, 2026
5.0
I visit this Wingstop location regularly, and my experience last Saturday stood out due to an employee I believe named Riley. I had not seen her here before, but she was very nice and attentive throughout my visit. She provided excellent customer service and was also the first employee to inform me about completing the online survey, & a free fry didn’t sound so bad !!! service can sometimes feel rushed or ignored at this location. However, her professionalism and positive attitude made a noticeable difference, and I would gladly return because of her service.
JD
Julia Dietrich
Dec 2, 2025
5.0
I came in and there was no line, immediately got to place my order, and their bathroom was spotless. My order came out quickly and the employees thanked me for waiting. Good location.
IC
Ifty Chad
Nov 28, 2025
5.0
I wanna share the best service I received. This place is a hidden gem.Exceptionally good Customer Service. They went out of their way to look after me. I Give them 10 out of 10 .
Great Piece of work, Marcus, Lashay, Ingrid you guys Rock. Keep up the good work 👏
LM
Lamar Martin
Nov 25, 2025
3.0
Ok wings, ok service.
RR
RoyalTee242DMV
Nov 1, 2025
1.0
Always an extremely long wait staff does not acknowledge customers whether they came to order or are delivering for door dash does not appear that the store is ran by anyone and the only person that they always claim is the manager is unprofessional and untidy. The workers at this location are obviously overworked and don’t like their job. I have been in this restaurant waiting to be seen for everytime for more than 15 min while staff stares at me as if I don’t even exist and I don’t even eat wing stop it’s for a door dash customer who already paid for their food and this is unprofessional inhumane and disgusting in the least. The last time I had wingtip was the first time I had wing stop and never again the chicken was dry over cooked and flavorless never again.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What type of food does Wingstop Hillcrest Heights Branch Ave specialize in?
Wingstop Hillcrest Heights Branch Ave specializes in classic and boneless chicken wings with over 11 iconic flavors, including Lemon Pepper and Original Hot, along with tenders and signature sides.
What are the operating hours for Wingstop Hillcrest Heights Branch Ave?
Wingstop Hillcrest Heights Branch Ave is open every day from 10:30 AM to 1:00 AM for dining, pickup, takeout, and delivery services.
Does Wingstop Hillcrest Heights Branch Ave offer delivery and pickup options?
Yes, the location offers in-store pickup, delivery, same-day delivery, and no-contact delivery options.
Can I order Wingstop Hillcrest Heights Branch Ave food online?
Yes, you can order online for carryout or delivery through their website or mobile apps available on iOS and Android.
Is there a drive-through service available at Wingstop Hillcrest Heights Branch Ave?
No, the Wingstop Hillcrest Heights Branch Ave does not have a drive-through service; it is closed every day for drive-through.
What payment methods are accepted at Wingstop Hillcrest Heights Branch Ave?
They accept major credit cards including American Express, Discover, Mastercard, and Visa.
Where is Wingstop Hillcrest Heights Branch Ave located?
It is located at 3737 Branch Ave, Hillcrest Heights, MD 20748, United States.
What are some nearby shopping centers where I can go after visiting Wingstop?
After your visit to Wingstop, you can check out nearby shopping centers such as The Shops at Iverson and Iverson Mall for shopping and entertainment.
Are there any entertainment or recreational places near Wingstop Hillcrest Heights Branch Ave?
Yes, Playground at the Playhouse, an amusement park and playground, is nearby and offers arts and entertainment options for families and kids.
What other dining options are available near Wingstop Hillcrest Heights Branch Ave?
Nearby dining options include Quickway Hibachi for Japanese cuisine, Yami Yami restaurant, Charleys Cheesesteaks for American fast food, Tropical Smoothie Cafe, and Swensens Ice Cream shop.