Customers frequently praised the freshness and flavor of the food, highlighting healthy options and good presentation.
Service Experience
While many reviews noted excellent and friendly service, there were also complaints about rude staff and inconsistent service quality.
Cleanliness
The restaurant was often described as clean and well-maintained, contributing positively to the dining experience.
Order Issues
Several customers reported problems with order accuracy, including missing items and portion sizes not meeting expectations.
Convenience
Customers expressed frustration with the online ordering system being tied to a rewards program, making it less convenient.
CS
Charmaine Sweeney
Jan 4, 2026
5.0
I wish knew the crew by name. They were so wonderful! They hooked me and my boyfriend up. 10/10 would recommend! Definitely coming back!
LL
Lovmika Larkins
Jan 3, 2026
5.0
Had such a great dining experience at the Cava in Hanover. The food was great and the service was excellent. The staff was extremely courteous and welcoming ! Great staff and great food!
IC
i love cava
Jan 3, 2026
5.0
I love, the customer service was great. Jasmine and Percy were so nice. Going to come back every time.
CF
Colin F
Dec 26, 2025
1.0
The food is fine, but they will not take online or phone orders unless you give them all your info and sign up for their rewards system. They have a full online oorder system and gate it behind their rewards points like absolute idiots, so they're less convenient for customers I'd rate that 0/10 any day, do better CAVA.
AA
A
Dec 16, 2025
3.0
More healthy options (brussel sprouts, greens, hummus, falafel, etc) than Chipotle but also more costly. Someone had the falafel which was really good, crispy outside and moist inside. The dill and saffron offerings were a nice option. Rice was cooked too wet though and then they slather sauce on top. Service seemed indifferent. Downside is they rang me up for extra chicken (+$3) even though I didn't request it. A basic greens and rice with chicken at Chipotle would have cost me about $10 while it cost $12 (no extra chicken).