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Wendy's

3.9
(1258 reviews)

Business Details

(301) 790-0659

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
18289 Showalter Rd, Hagerstown, MD
21742, United States

Hours

Reviews

3.9
1,258 reviews
5 stars
586
4 stars
301
3 stars
144
2 stars
74
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied widely, with some praising friendly and helpful staff, while others reported rude service and long wait times.

Food Quality

Food quality was inconsistent, with some customers enjoying fresh and well-prepared meals, while others received cold or improperly cooked items.

Cleanliness

Concerns were raised about cleanliness in the kitchen and dining area, with reports of unsanitary conditions and poor hygiene practices among staff.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food being served.
  • JR
    Jesse Robinson
    4 days ago
    1.0
    Says 24 hours, placed an online order. Got here and said they can't make my food for another 20 mins.. I ordered it after 4am when it switched over to breakfast. I suggest waiting until 4:30am until you try to drive here to pick up your order you placed.
  • NA
    Namig Alasgarov
    5 days ago
    1.0
    The terrible service, I got the apple pecan salad without dried cranberries, when I asked where, they looked at me like I was an alien… 👎 don’t recommend
  • JF
    Jason “Kasper” F
    Feb 18, 2026
    1.0
    Took my money then canceled my order without telling me. After several other customers who arrived after me received their food I asked the manager why my order was taking so long. "I canceled it, but would be happy to make you another order" was the response. I told the manager, "I am not paying for the same meal twice."
  • GS
    Gregory S
    Feb 8, 2026
    1.0
    So glad I spent $12 on this sorry combo meal. 18+ min wait just for them to tell me they don't have the lettuce or tomato. Don't have or not bothering to restock. Big bacon classic with what? Half strip of bacon?
  • JF
    John Finch
    Jan 30, 2026
    1.0
    They insisted that I come in to pick up my order. The whole damned reason I ordered ahead was so I could pick it up and not come in. They were insistent and rude. I cancelled the damned order.

Frequently Asked Questions About Wendy's

Is 18289 Showalter Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 18289 Showalter Rd in Hagerstown, MD currently open?

Yes! Wendy's at 18289 Showalter Rd is open and committed to serving customers every day.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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