Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
668 reviews
5 stars
298
4 stars
154
3 stars
78
2 stars
36
1 star
102
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews mentioned cold, incorrect, or poorly prepared food, with some customers experiencing food safety concerns.
Cleanliness
The restaurant was frequently described as dirty, with complaints about filthy bathrooms and unclean dining areas.
Staff Attitude
Several customers noted that staff members displayed a lack of professionalism and friendliness, impacting the overall experience.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted that food was sometimes good.
- JJjasonDec 13, 20251.0Horrible service, they royally screwed my order up. Never again will we eat at such a dump.
- TWTrey WilsonDec 10, 20251.0Pulled up to this Wendy’s about 15 minutes before closing after placing a mobile order ahead of time. The guy at the window just stared at me like I was the problem, then casually said the ovens were “already cleaned” so they weren’t going to make my food — despite the fact that I already paid. He acted like he could help, but basically chose not to because it was easier to follow some lazy close-up routine than, I don’t know, do the job. No refund. No food. Just a blank stare and “cancel it in the app.” The real kicker? I got charged twice, and when I called Wendy’s corporate, I got hung up on by the customer service rep
- JKjosie KDec 7, 20251.0I had problems with this location about a month ago but figured I would give it another shot. I scheduled a carry out order an hour before I needed it. When I went in at that time I still had to wait 15 minutes to get it (if I order way in advance I expect to maybe only have to wait a few minutes if it’s busy not 15 minutes). I had to remind them about parts of my order too that they were forgetting to add. I had to leave as soon as I got my stuff as I only have a 30 minute break and it was only when I got back to work that I realized they had smothered my sandwich with lettuce… which I am allergic to and requested they not add. I’ve tried to give them the benefit of the doubt, understand rush hour and gave second chances but when I’m paying I expect to at least get the items I paid for.
- BRBrittney ReidenbachNov 19, 20251.0The chick working the window clearly hates her job, possibly the world. Not sure. I understand people have bad days however EVERY TIME I have came here she has been working the window and her attitude is the worst. Smile. Try it.
- JLJanice LacerdaNov 11, 20251.0Today being Veterans Day when I approached for my free meal and drink the lady at the window first of all had no clue about the offer promotion and she did not give the free drink said that her manager asked to pay for the drink and even when handing out the sandwich she did not seem to happy about it. It is supposed to be a free combo meal given to all veterans train your employees better
Frequently Asked Questions About Wendy's
Is #168 Hagerstown Centre Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's in Hagerstown Centre?
The drive-thru at Wendy's is open every day from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, this Wendy's location serves breakfast, offering a selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I place an order online from Wendy's Hagerstown?
You can order online through Wendy's website at https://order.wendys.com or via the Wendy's mobile app.
What payment options are accepted at Wendy's in Hagerstown?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Is delivery available at this Wendy's location?
Yes, delivery is available where offered. You can check delivery availability by entering your address on Wendy's app or website at https://order.wendys.com.
How can I provide feedback or contact Wendy's Hagerstown centre?
You can provide feedback via Wendy's Customer Care live chat or phone at 888-624-8140, fill out their customer satisfaction survey online, or call the location directly at (301) 797-4818.
Where can I find the menu and nutritional information for Wendy's?
Menu and nutrition details are available on Wendy's website and mobile app at https://menu.wendys.com, including allergen information and pricing.
Are there other dining options near Wendy's in Hagerstown Centre?
Nearby dining options include Arby's, Panera Bread, Uno Pizzeria & Grill, IHOP, Altos De Jalisco, and Ryan's American Restaurant.
What shopping centers and stores are near Wendy's Hagerstown location?
The Wendy's is close to shopping centers like Centre at Hagerstown and retailers such as DICK'S Sporting Goods, hhgregg, The Home Depot, and Pier 1 Imports.
How can nearby points of interest help when visiting Wendy's?
If you're visiting Wendy's, nearby places like Minute Key and Verizon Wireless can fulfill your locksmith or mobile needs, while the Centre at Hagerstown provides shopping and entertainment options before or after your meal.