Sonic Drive-In

3.5
2489 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Hagerstown, MD. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1710 Dual Highway for the ultimate SONIC experience!

Location

Sonic Drive-In
1710 Dual Highway, Hagerstown, MD
21740, United States

Hours

Reviews

3.5
2,489 reviews
5 stars
900
4 stars
538
3 stars
347
2 stars
206
1 star
498

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.

Staff Attitude

Feedback indicated a lack of professionalism and rudeness from staff, with several customers noting unhelpful or dismissive behavior.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and overall store appearance.

Food Quality

While some customers enjoyed specific menu items, many reported cold, poorly prepared, or incorrect food, contributing to a negative dining experience.
  • SS
    sofieeed
    6 days ago
    5.0
    the twisted flamingo is the best drink i’ve ever had
  • EK
    Ethan Kotler
    Jan 4, 2026
    1.0
    Do not go here if you don’t have time to wait. Average wait time for one drink is 30 minutes.
  • SS
    Susan
    Jan 3, 2026
    1.0
    The past few times I went to that sonic, there was a blonde young lady in the drive thru who was rude. She made wait at the window for 10 mins she looked at me a few times and never came to take my money. She was also rude at the headset, I asked what kind of milk shakes sonic had and she told me to look at the menu very rudely, I can’t see very well. So I couldn’t look at the menu. I’ve been having issues with this sonic for a while and it’s very sad.
  • KA
    Karina Arevalo
    Nov 30, 2025
    1.0
    I decided to come by to this Sonic this past saturday since it’s been five years i’ve had their food. when I tried it the first time I surprised how good it was. however, my second try i was very disappointed. I was waiting for over 15 minutes just to receive my fries nearly empty and dumped in a bad, they forgot my shake, they forgot my third fries, and both my cherry limeade tasted water downed. To top it off, my shake tasted like expired milk. It’s unacceptable. I understand if they were understaffed but it does not mean that this establishment can serve their customers food this way especially if i’m paying a pretty penny in this economy. I don’t blame the employees but the establishment and management. This location will never ever see me again. Please save yourself the time and money. also, please consider the low rating reviews. they aren’t exaggerating at all.
  • CB
    Clifton Blount
    Nov 21, 2025
    1.0
    This store has a lot of opportunity. Customers drive from around the region for the nostalgia Sonic brings and their exclusive offerings. Owner, please offer a higher base pay so that you can attract competent abd well-mannered employees. The reviews should be a clear indication that change is needed. My experience is a lot like the experience of others, so I will summarize for time sake. Although I was the only car in drive-thru, I waited 8 minutes before I was addressed. I had a long order, and asked for it to be repeated to ensure accuracy. I asked several times, but I guess the order taker was not interested in repeating the order. So after waiting several minutes to be acknowledged at the speakdr, I drove up to the window and waited 12 minutes to pay. In that time, one of the employees had handed food to her boyfriend in the car that had pulled up behind me, several minutes after I arrived. Then, once I was finally addressed, I asked her if she would repeat the order to ensure accuracy due to the size of the order. Her rendition was correct although her attitude was palpable. The order finally came out some time later, I felt the need to verify the order before pulling off, and of course it was entirely incorrect. It had all of the severe allergens that I specifically asked to not be included. I politely notified the young lady of the error, even taking responsibility for their failure in an attempt to lighten the mood, and she rolled her eyes and scoffed, as if it wasn’t their fault. The gentlemen cooking came back with the correct order and a highly agressive demeanor. However, he was also a child and I felt it unnecessary to engage or discuss the matter with him, and I did not see any adults on duty. To make matters worse, the meat was cold and undercooked. I wound up tossing the entire order in the trash before pulling away. I would rather waste my time and money than to potentially expose my family to contaminated and undercooked food. Obviously, I will not be returning to this location, and unfortunately, based on the lack of customers during rush hour, and the horrible reviews, many people are also choosing to skip this location as well. Readers, you've been warned: skip this location. There's a Checkers next door with none of these issues and great customer service.