Rocky's New York Pizza

4.4
482 reviews

Business Details

11351 Robinwood Drive, Hagerstown, MD
21742, United States
(301) 790-3852
http://rockyspizzarobinwood.com

About

RestaurantPizza RestaurantChicken Wings RestaurantSalad ShopSandwich Restaurant
Family owned and operated restaurant business that serves up delicious Italian food 7 days a week, including fresh pizza, wings, subs, salads, sides, calzone, stromboli and dinner.

Location

Rocky's New York Pizza
11351 Robinwood Drive, Hagerstown, MD
21742, United States

Hours

Reviews

4.4
482 reviews
5 stars
332
4 stars
87
3 stars
25
2 stars
17
1 star
21

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the pizza and steak subs, noting great flavors and quality ingredients, although some reported issues with soggy crusts and undercooked items.

Service Issues

Several reviews highlighted inconsistent service, with some customers experiencing unhelpful or rude staff, particularly when addressing order mistakes.

Delivery Experience

While many appreciated the fast delivery service, there were complaints about delivery mishaps, including cold food and poor handling.

Atmosphere and Cleanliness

The restaurant's atmosphere received mixed reviews, with some appreciating the casual vibe while others noted cleanliness concerns and outdated decor.
  • AK
    April Keyser
    Feb 2, 2026
    5.0
    Got delivery from them and was here in a very timely manner, before the time we expected, food was hot and very good, πŸ‘πŸ‘πŸ˜ŠπŸ˜Š we got cheese burger subs and fries, and a breaded mushrooms very good
  • VP
    Vanessa Pittman
    Jan 31, 2026
    1.0
    I was very disappointed and hunger yesterday. I gotten my pizza late at night. When I finally got home after my errands, I fell like I bite into a bottle of hot sauce. It was spicy for some reason. I ate at the location for a few years and my pizza never taste or smell like this before.Now I have a house full of people upset and hunger trying to figure out what to eat. I decided to wait until the next day to call them for a refund since it was so late at night and now I had to find something else to eat. My the time I got home I was tired and not wanted to deal with them. Just to find out they refused to refund or replace the pizza as they claimed I should have call that day. I feel like they knew the pizza they sold was bad that why they won't refund or replace them the next day. Why would it matter if I call today or yesterday it not like they can resell the pizza the pizza would taste the same as yesterday. Now I wasted over $50 on hot sauce pizza that should have been just pepperoni pizza.
  • SM
    S M
    Jan 18, 2026
    5.0
    Great pizza, wings, apps. Drove an hour to check them out and it proved worth it.
  • YH
    Yamisha Hansberry
    Jan 15, 2026
    1.0
    Today we ordered lunch for our office staff which we do often and someone suggested Rocky's. I ordered a steak and cheese lunch special. When we received the food it was a chicken cheesesteak. I was upset because I was really looking forward to the steak and cheese. I called to inform them that they had gotten my order wrong, which I understand can happen. They did apologize and offered to make my sandwich over. I explained to them that I work the whole way on the other side of town and I wouldn't be able to make it there and back in time to finish my lunch break. I was expecting to be offered a refund. Instead it was just silent. As a small business owner I understand not wanting to offer the money back. So I asked if it was ok if I saved the sandwich and bring it back after work and exchange it for the order that I originally intended to get. The response was "if that's what you want to do." So that was how we finished the call. With me having to go out of my way to get the right food. No problem it happens. I didn't push back on not getting the offer for a refund so I really couldn't be too upset. As I sat there still hungry I decided that instead I am just going to eat the sandwich because I know me. Once 3pm hits I want to go home and since the store is not any where near my route home. I said forget it I will just eat the sandwich. This is the frustrating part. The chicken was extremely dry. I asked for mayo and fried onions. The onions were just laying on top of the sandwich like an after thought, the mayo was almost non existent and the food was cold, fries were soggy and no salt. I was expecting at least lukewarm temp because it had to be delivered to me. I cannot speak for my co workers but i was very disappointed. I normally don't leave reviews if I am not impressed but the "if that is what you want to do" kind of made me feel like it didn't matter that the mistake was made and that I didn't matter as a customer. Having been in the customer service and hospitality industry for over 20 years I would have offered to refund and replace the food making the extra travel back at least worth the customers time. I am the one that made the decision to eat the food so I do not expect a refund or a corrected order. I just wanted to bring awareness to my experience.
  • BC
    Ben Crutchley
    Jan 6, 2026
    5.0
    My absolute favorite option for local pizza. The delivery has never once been sub par and when I pick up orders myself, I've never had one that's not ready early. Great values for great quality. Everything we've had has been good enough for us to get again. Absolutely 5/5 recommend and will have again.

Frequently Asked Questions About Rocky's New York Pizza

What type of cuisine does Rocky's New York Pizza offer?

Rocky's New York Pizza is a family-owned restaurant that serves delicious Italian food, including fresh pizza, wings, subs, salads, calzone, stromboli, and dinner items.

What are the opening hours of Rocky's New York Pizza?

The restaurant is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 12:00 PM to 10:00 PM.

Brand Certified Facts from Rocky's New York Pizza

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Certified February 08, 2026Yext Knowledge Graph
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