Business Details
About
Grocery StoreMartin's Food
The GIANT Company is a modern grocer with more than 35,000 team members dedicated to serving millions of neighbors and making a difference in local communities across Pennsylvania, Maryland, Virginia, and West Virginia. Founded in 1923 in Carlisle, Pa. The GIANT Company is known locally as GIANT, MARTIN'S, and GIANT Heirloom Market with 193 stores, online grocery services, pharmacies, and fuel stations to meet the ever-evolving needs of today’s customers. The GIANT Company is a company of Ahold Delhaize USA.
Location
Hours
Reviews
4.4
1,511 reviews
5 stars
894
4 stars
422
3 stars
109
2 stars
37
1 star
49
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers reported long wait times, uncooperative staff, and insufficient cashiers leading to frustration during checkout.
Product Quality
While many praised the freshness and selection of produce, there were complaints about the quality of certain items, particularly fruits and deli meats.
Store Cleanliness
The store is generally described as clean and well-organized, although some customers noted areas for improvement, particularly in the pharmacy.
Pricing Concerns
Many customers found prices to be higher than competitors, which affected their shopping decisions despite acknowledging the quality of products.
Positive Staff Interactions
Several reviews highlighted the helpfulness and friendliness of the staff, contributing to a positive shopping experience.
- BSBob S2 days ago1.0Have never been a fan of this Martins since I first started visiting Hagerstown 25 yrs ago… and during the Pandemic it was pathetic compared to other Martins within 45 miles… Management has always felt substandard and you get the feeling because Hagerstown is a very blue collar, not a highly educated town with a high elderly population…. They think they can treat those that shop there with callous disregard because where else are they going to shop. They’ve even managed to run the StarBucks into the ground with completely untrained employees while chasing away the few that knew what they were doing. If StarBucks is supposed to be a leader for the store .. they’ve screwed that up. I don’t drink SBs but my family does and the disappointment has gotten so bad they’ve stop purchasing anything unless they recognize some who knows what they are doing. I realize that hiring is difficult but the constant turnover has to be excessive even for the grocery store industry.. there have been times I’ve recognized an employee with the store manager, assistant manager or someone manning the customer service desk and when I’ve followed up with the employee wks later they say they were never recognized… I’ve never complained about an employee regardless of how poor the service may have been because I hold the management responsible and Martins Corporate for poor leadership, poor training and a just overly poor run store…
- HBHolly Bricker4 days ago5.0Staff was friendly and helpful with helping me out with finding the items that I needed and helping me out when I was trying to figure out a substitute item for a new meal I had planned on making for dinner.
- SSSierraKayDec 23, 20251.0Wouldn’t let me purchase a gift card at 10:20pm even though online it says you can get them up until the store closes.
- TRTracey RDec 16, 20251.0I have used this pharmacy for several years. Recently, the service has gone way downhill. There are constant computer issues where auto refills are not completed, super long wait times in line and a completely uncooperative attitude on behalf of some of the staff when the increasingly frequent foul-ups occur. I will no longer be patronizing this pharmacy. It's not worth the grief. If I could give negative five stars I would.
- HTHilary TofflerNov 13, 20255.0The selection and freshness of the produce is top shelf. I don't eat meat only fish or seafood so I cannot give a review of that. The cheese selection is outstanding! The staff is not only helpful but actually appears to be happy in their jobs. I have only been a couple of times but now it will be my "go to" market.
Frequently Asked Questions About MARTIN'S
What are the regular operating hours for MARTIN'S in Hagerstown, MD?
MARTIN'S is open every day from 7:00 AM to midnight.
Are there any special holiday hours at MARTIN'S?
Yes, on holidays like November 27, December 24, and December 31, MARTIN'S opens earlier and closes earlier. It is closed on December 25.
Where is MARTIN'S located in Hagerstown?
MARTIN'S is located at 18726 N Pointe Dr, Hagerstown, MD 21742, USA.
What services does MARTIN'S offer to customers?
MARTIN'S offers services such as flu vaccination, RedBox rentals, Blue Rhino propane exchange, Hallmark cards, WiFi, a coffee shop, Coinstar, Easy Scan, and great entertaining options.
Which payment options are accepted at MARTIN'S?
MARTIN'S accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Is MARTIN'S active on social media?
Yes, MARTIN'S can be found on Facebook at MARTIN'S Food Markets, Instagram as martinsfoodmarkets, and Twitter as martinsfoodmkts.
How can I download the MARTIN'S mobile app?
You can download MARTIN'S app for Android via the Google Play Store and for iOS via the Apple App Store.
What languages are spoken at MARTIN'S?
MARTIN'S staff can assist customers in English, Russian, and Spanish.
Is there a pharmacy available near MARTIN'S?
Yes, Martin's Pharmacy is nearby, offering pharmacy and grocery services for your convenience.
What nearby eateries can I visit before or after shopping at MARTIN'S?
Nearby dining options include Fox's Pizza Den, Domino's Pizza, Top China, Pizza Hut, and Los Primos Mexican Restaurant, making it convenient to enjoy a meal close to MARTIN'S.
Are there coffee shops near MARTIN'S where I can grab a drink?
Yes, Starbucks and Sheetz are nearby coffee shops where you can enjoy coffee before or after visiting MARTIN'S.