Brand Certified
Dunkin'
3.9(751 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
18206 Oak Ridge Dr, Hagerstown, MD
21740, United States
Certified by Dunkin' • Feb 22, 2026
(301) 733-5186
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Hagerstown, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.9
751 reviews
5 stars
370
4 stars
153
3 stars
97
2 stars
37
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times, with some expressing frustration over their interactions.
Product Quality
There were numerous complaints about the quality of food and drinks, including weak coffee, stale donuts, and incorrect orders.
Staff Attitude
Several reviews highlighted a negative attitude among staff, with some customers feeling disrespected or uncomfortable due to staff behavior.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and quick order fulfillment.
- TMTom Brooks (The Audition Master)Jan 29, 20265.0Okay to me, Dunkin Donuts is...well, when I think of stopping for a couple of donuts (yes, two. I *want* more, but I'm usually sometimes kinda able to control myself), the feeling is the same as knowing I have an audition to go to. Or a self-tape to submit. I mean it's close - very close - to that feeling of arousal. Because I live to audition just as much as I live to act. Now it IS true that auditioning and acting doesn't make me drool. But eating those donuts...man, that's... Mm. So good. Oo, hey... maybe I should audition for a DD commercial 🤔 You know, cuz then I could be happily eating my donut... "Um, hey. Can we do that again? It didn't feel, you know... REAL." Then on take 15 I could be happily ill. Love Dunkin.
- CMCynthia MarieJan 18, 20261.0I got an iced tea and once home after taking a sip or two I saw something floating at the bottom of my drink. I called the Dunkin at this location and a man hung up on me and the next few times I tried calling my call was ignored or I got a busy tone. Finally a female answered and I told her my concern to which she replied "it might be mold from the machine I'm not sure the last time someone cleaned those". I am absolutely disgusted considering prices are going up and customer service and quality seem to be declining.
- MDMarissa DurstJan 16, 20265.0Almost drove away without my coffee and they reminded me lol
- SMShawn MitchellJan 12, 20265.0First time vidit this facility and I received great service.
- ATAmy TomlinDec 29, 20251.0Pulled in driveway at 8:42pm and someone yelled. WE ARE CLOSED BUDDY, threw the speaker. Smh. They dont close til 9pm.. Well done Dunkin, well done. You suck.
Frequently Asked Questions About Dunkin'
What are the regular opening hours for this Dunkin' location in Hagerstown, MD?
This Dunkin' location in Hagerstown, MD is open Monday to Friday from 4:30 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.
Does this Dunkin' store offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What special holiday beverages are available at Dunkin' during the holiday season?
During the holiday season, Dunkin' offers new drinks like the Cookie Butter Cloud Latte, Berry Sangria Refresher, and the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes.
What meals does this Dunkin' location serve?
This Dunkin' serves breakfast, lunch, and brunch.
Can I order ahead at this Dunkin' and how?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience or order online through their website.
What are the main specialties of this Dunkin' location?
This Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a drive-thru available at this Dunkin'?
Yes, this Dunkin' location has a drive-thru for quick and convenient service.
Are there any nearby restaurants where I can dine before or after visiting Dunkin'?
Nearby dining options include Mason Dixon Restaurant Management, La Trattoria Pizzeria, and Freddie's Subs, which you might enjoy before or after your visit to Dunkin'.
Where can I find nearby banking services to Dunkin' in Hagerstown?
M&T Bank is located nearby and can provide banking services for your convenience when visiting Dunkin'.
Are there places close to this Dunkin' for beauty or spa services in Hagerstown?
Yes, nearby beauty and spa services include Gentry Beauty, Hairbyhalidirting, Clear Spa, and Blue Eyes Salon, ideal for a visit before or after enjoying Dunkin'.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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