Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Hagerstown, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
741 reviews
5 stars
364
4 stars
152
3 stars
96
2 stars
36
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, slow service, and uncomfortable interactions.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and poorly made drinks.
Food Quality
Several reviews mentioned dissatisfaction with food quality, including stale donuts and poorly prepared breakfast items.
Staff Attitude
While some staff were praised for their friendliness, many reviews noted a general lack of enthusiasm and professionalism among employees.
Speed of Service
Customers frequently complained about slow service times, particularly during peak hours, leading to frustration.
- VEVintage EchoNov 16, 20251.0The food I got in the person who helped me was amazing, but when they made a simple mistake the manager came over and started yelling and clapping their hands at them. What kind of manager yells at their employees over a simple mistake instead of helping them fix it ? The manager is a joke and needs to be trained on how to speak to their employees properly. They need to learn their workers are human too.
- AOAnthony OwensOct 26, 20251.0Customer service sucked, it was very slow and they somehow don't seem to understand how to make my coffee even when I tell them exactly how much of each ingredient i want in it. The wake up wraps were good I will say that but I asked for extra cream cheese on my bagel and got it with nothing but a little bit of butter. My Chipotle loaded hashbrowns had the bare minimum of bacon and chipotle sauce. This is not the first experience like this and will not recommend to anybody. I love dunkin but this location is very poor in service and quality
- PPpiperOct 22, 20251.0this crazy worker screamed at my friend and i as soon as we walked in. it made us both feel super uncomfortable but we continued to order anyway, she was still screaming at me and threatening to beat us up. this whole experience has made us both very upset.
- NKNicole KoontzOct 11, 20251.0Probably the worst Dunkin I’ve ever been to. No one else in the store yet my simple drink took 15 minutes. Woman with mask working was rude and seemed miserable.
- RARichard ArnoldSep 27, 20251.0The staff was great if you do not include who I assume was the owner. I got the vibe that she was annoyed at me just being at the counter, very impolite attitude.
Frequently Asked Questions About Dunkin'
What are the regular opening hours for this Dunkin' location in Hagerstown, MD?
This Dunkin' location in Hagerstown, MD is open Monday to Friday from 4:30 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.
Does this Dunkin' store offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What special holiday beverages are available at Dunkin' during the holiday season?
During the holiday season, Dunkin' offers new drinks like the Cookie Butter Cloud Latte, Berry Sangria Refresher, and the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes.
What meals does this Dunkin' location serve?
This Dunkin' serves breakfast, lunch, and brunch.
Can I order ahead at this Dunkin' and how?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience or order online through their website.
What are the main specialties of this Dunkin' location?
This Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a drive-thru available at this Dunkin'?
Yes, this Dunkin' location has a drive-thru for quick and convenient service.
Are there any nearby restaurants where I can dine before or after visiting Dunkin'?
Nearby dining options include Mason Dixon Restaurant Management, La Trattoria Pizzeria, and Freddie's Subs, which you might enjoy before or after your visit to Dunkin'.
Where can I find nearby banking services to Dunkin' in Hagerstown?
M&T Bank is located nearby and can provide banking services for your convenience when visiting Dunkin'.
Are there places close to this Dunkin' for beauty or spa services in Hagerstown?
Yes, nearby beauty and spa services include Gentry Beauty, Hairbyhalidirting, Clear Spa, and Blue Eyes Salon, ideal for a visit before or after enjoying Dunkin'.