Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Hagerstown, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported frequent issues with incorrect orders, leading to frustration and disappointment.
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being friendly while others were described as rude and unprofessional.
Speed of Service
Customers frequently mentioned long wait times, particularly in the drive-thru, contributing to a negative experience.
Product Availability
Several reviews noted that the location often runs out of popular items, such as ice cream flavors and donuts, which affects customer satisfaction.
Overall Experience
The overall sentiment is mixed, with some customers appreciating the coffee quality while many others expressed dissatisfaction with service and order fulfillment.
RC
R Cacciola
Feb 3, 2026
1.0
Walked in, waited and then left since no one acknowledged me. I’ll take my business somewhere else.
WW
Will “Will”
Dec 7, 2025
1.0
This people in this location NEVER HAVE enough ice cream flavors Or products to make shakes or banana splits Is a waste of time coming to this location period!!!!!
EE
EEE
Nov 28, 2025
2.0
We live across the street, but I can't even count how many times we leave this Dunkin location disappointed. We would go here everyday if our orders weren't messed up constantly. We will actually drive to another location, instead of just taking the walk across the street sometimes. Our orders have been messed up more times than they've been correct. One time I walked in-no customers in the drive through, no customers inside- and they told me "were really backed up right now you might want to go somewhere else"
So I did!
Just another mess up today, ordered the new ultimate sandwich, and didn't get the bacon jam. New sandwich is closer to 6$, plain bacon egg and cheese is closer to 5$. So I paid the new price- but didn't get the new product.
Tired of giving this place the benefit of the doubt.
The staff is pretty friendly over all though. Just don't want to keep spending money and not getting what we pay for.
TT
Twon Twon
Oct 12, 2025
1.0
I come here constantly and order a large caramel craze with oatmilk this morning my app changed it to whole milk without me realizing I tell them before I wvsn put the straw in and she tells me you can order another our owner doesn’t allow us to remake them for free
LG
LeeAnne Guessford
Sep 13, 2025
5.0
First, I appreciate how so many employees have memorized my drink order at this location. Everyone is so friendly.
Second, I ordered a cake and was pleasantly surprised by quality and taste!
I highly recommend this location.