Business Details
About
Mexican Restaurant
Chipotle Hagerstown Dual Highway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.3
554 reviews
5 stars
221
4 stars
87
3 stars
40
2 stars
49
1 star
157
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, including undercooked or overcooked items, and unsatisfactory portion sizes.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and unsanitary food handling practices.
Customer Experience
Overall, many customers expressed frustration with their experiences, citing a lack of professionalism and care from staff.
- RSR - SDec 27, 20255.0Service was satisfactory, with minor communication errors.
- AMAnaida MedinaDec 25, 20253.0Went to pick up an order that I placed online. Went to the pickup window and sat there for about 10 to 15 minutes until the girl behind the window even acknowledged us and looked in our direction. There was a line with people behind me and I could do nothing. When she finally saw us she asked what our name was and gave us our food and I told her that she should have a better attitude and next time acknowledge somebody when they're sitting at the window like that's proper customer service. You acknowledge the person you say hey I'll be right with you and then you go finish what you were doing but no she did it she was nasty she was rude and she didn't even care she actually threatened me and I'm the wrong person to threaten. But this particular location they know nothing about customer service they really need help with that
- JHjennifer herreraDec 2, 20251.0Honestly, very upset with my chipotle experience today. I ordered for pick up and I paid extra for double chicken just for my chicken to be burnt. It taste horrible it taste burnt and it taste salty and it’s hard and dry. I can’t even eat my bowl. It absolutely ruined my meal and it hurts extra, knowing that I paid for extra chicken just for it to all go to waste Not to mention the guac wasn’t even mashed all the way more than half of my small side of guac was just one big chunk of avocado. I would go back to the store to get my bowl remade but sadly, I’m not able to do that.
- ARAlyssa RomaineNov 26, 20251.0I placed an online order for 12:30pm so I could quickly pick up my food during an 8-hour drive. I arrived at 12:45pm and my order wasn’t in the pickup area. After waiting several minutes, an employee came out and abruptly asked if we were waiting for an online order. When I said yes, they scolded me, saying orders haven’t been left in the pickup area “for a long time” and that customers need to go to the register instead. This was my first visit to this location, there was no signage explaining this change, and the pickup shelves were still set up as if they were being used. A simple sign would have prevented the confusion. The food was also disappointing. Portions were fine, but the guacamole was inedible due to unripe, hard avocado chunks. I had planned to eat inside, but the tables were so dirty that I ended up eating in my car instead. I am a vegetarian and there was a piece of steak in my bowl. Overall, a very frustrating and unpleasant experience. I will not be returning.
- CJCarl JouannetNov 23, 20252.0The drive through has gotten my order wrong 5 out of the last 5 times I've gone. I'm vegetarian and get veggie and 2 of those times I either gotten meat in the burrito or once was just a chunk of chicken in the side of queso. Corporate has been kind enough to give me 2 free entrees so far but seriously, they mess up every time. I don't get their guac because it's hit or miss but each time the the veggie burrito still has the guac on it. They're just sloppy
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at Hagerstown Dual Highway offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill in Hagerstown Dual Highway?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Where is the Chipotle Mexican Grill located in Hagerstown?
It is located at 1739 Dual Highway, Washington, Hagerstown, MD 21740, USA.
How can I order food from Chipotle Mexican Grill in Hagerstown?
You can order online through their website or mobile app, available via https://order.chipotle.com/ and in the app store.
Does Chipotle Mexican Grill welcome LGBTQ customers?
Yes, the location is welcoming to LGBTQ customers.
What is the contact phone number for the Chipotle Mexican Grill at Hagerstown Dual Highway?
You can reach them at +1 240-329-2732.
Are there other food options nearby Chipotle Mexican Grill at Hagerstown Dual Highway?
Yes, nearby are McDonald's, Jimmy John's sandwich shop, Las Mesitas Latin American restaurant, and Lifestyle Lounging African restaurant for a variety of dining choices.
What services are available near Chipotle Mexican Grill if I need medical assistance?
MedExpress Urgent Care and Central ENT Consultants, P.C. are nearby medical centers providing emergency and specialist care.
What nearby places can I visit before or after dining at Chipotle Mexican Grill in Hagerstown?
You might want to visit Ashley Furniture HomeStore for shopping or relax at Comfort Suites hotel nearby.
How can nearby transit or major roads help me reach Chipotle Mexican Grill in Hagerstown?
The location is accessible via Interstate 70 (I-70) and Dual Highway, convenient for travelers and locals alike.