Chipotle Mexican Grill

3.8
1401 reviews
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Business Details

18003 Garland Groh Blvd, Hagerstown, MD
21740, United States
(240) 420-8010
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Hagerstown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
18003 Garland Groh Blvd, Hagerstown, MD
21740, United States

Hours

Reviews

3.8
1,401 reviews
5 stars
684
4 stars
306
3 stars
128
2 stars
72
1 star
211

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and flavorful, although some reported issues with portion sizes and temperature.

Service Issues

Many reviews highlighted inconsistent service, with complaints about staff being rushed, unfriendly, or making mistakes with orders.

Cleanliness

Several customers mentioned cleanliness issues, including dirty floors and unkempt dining areas.

Order Accuracy

There were numerous complaints about incorrect orders, particularly with online and delivery services, leading to customer dissatisfaction.

Pricing Concerns

Customers expressed that the food was overpriced for the portion sizes, especially for delivery orders.
  • JK
    James K
    Oct 1, 2025
    5.0
    Whenever we order online and it comes from here the order is always correct and the food is always good. Come here do not go to the dual highway location they will yell at you and mess up your food and then refuse to give you a refund
  • EA
    Ember Awoken
    Sep 30, 2025
    1.0
    Management is ridiculous.
  • CE
    Castle Glen Equine
    Sep 14, 2025
    1.0
    I ordered two adult meals and two kids quesadillas to go and the lady started to make the regular size quesadillas. I assumed they were out of small tortillas…after we got all the confusion straightened out the manager yells back to the crew, “make sure the next online order for chicken quesadillas get those first!”. Yes I was getting a to go order, but I’ll never get an online order from this store in the future.
  • CZ
    Carlos Zelaya
    Sep 11, 2025
    1.0
    Unfortunately, I was ordering with DoorDash at this place, and it's not the first time this has happened. But I ordered a chicken bowl, and the truth is, it's just rice and beans. I had to pay $20 for a bowl of just rice and beans and chicken. It's not the first time.
  • AF
    Art Felipe
    Aug 11, 2025
    4.0
    Food was decent, but a bit pricey for a fast food spot. Disappointed that they wouldn’t accept my gift card—still not sure why.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Hagerstown specialize in?

Chipotle Mexican Grill in Hagerstown offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill in Hagerstown?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.