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Brand Certified

Chipotle Mexican Grill

3.2
(1001 reviews)
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Business Details

6654 Ritchie Hwy, Glen Burnie, MD
21061, United States
(410) 766-2431
https://locations.chipotle.com/md/glen-burnie/6654-ritchie-hwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3113
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About

Mexican Restaurant
Chipotle Glen Burnie is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6654 Ritchie Hwy, Glen Burnie, MD
21061, United States

Hours

Reviews

3.2
1,001 reviews
5 stars
356
4 stars
169
3 stars
86
2 stars
82
1 star
308

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of acknowledgment, and disorganization during order processing.

Food Quality

While some customers praised the food quality, many reported issues with portion sizes, incorrect orders, and unsatisfactory food preparation.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing, lack of training, and unprofessional behavior from management.

Cleanliness

Multiple customers noted cleanliness issues, including dirty dining areas and unsanitary food handling practices.

Order Accuracy

A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect food preparation.
  • DC
    Daniela Castro
    6 days ago
    2.0
    The food at this location has a good quality all the time. We have never had a problem with any of the staff. The “manager” that was on shift today had a very rude attitude towards the team. The way she will talked to them was unacceptable and very unprofessional. I will definitely come back because I love this place but she needs to work more on her performance and how to treat the rest of the team. The guys did an amazing job I wish I had time to ask for their names for future reference.
  • DS
    Dominik Smiarowski
    Feb 24, 2026
    1.0
    Starting off with the noise of workers that I can hear outside laughing and messing around … to the way my food was served as it got dropped from 3rd floor , ordered bowl brown rice with chicken and steak so there was only enough steak to fill 1/3 of the serving spoon they use and the lady thought I can’t see that (they were out of steak ) so instead of tell me that I got literally 10 pieces of steak … and a spoon of chicken the way she landed the food on my plate look like someone put it in the mixer hah , on the end workers were so loud I couldn’t finish my meal …. Out of all chipotle this one was the worst …
  • NF
    Nicole Freeman
    Feb 12, 2026
    1.0
    I ordered a bowl on DoorDash I had pico and corn in my bowl. It is next to none in my actual bowl. The sides weren’t even filled in. I shouldn’t have to ask for extra when I know for a fact this wasnt a full scoop. Don’t fill the bowls differently when you come into the store versus online. That’s not good customer service. I think this will be my last Time ordering Chipotle
  • KD
    Kim Dam
    Feb 11, 2026
    1.0
    My experience wasn't very smooth. We tried to use a promo code, but the staff didn't seem familiar with how to apply it. We were told to reorder online and then asked to get back in line, even though we had been standing there the entire time. The situation felt disorganized and frustrating. It may be helpful for staff to receive additional training on handling promotional offers to avoid confusion in the future.
  • KS
    Kendice Stinson
    Feb 7, 2026
    1.0
    I ordered through my app while there and waited for my food to be done. The app said it would be ready by 5:40 pm. At 6:00, still nothing. I go to the counter to check the status and they had very limited staff so the wait to ask was 10 minutes. They told me they did not see my order even though I showed them on my phone and showed them the payment that came out of my account. They said if I wanted the food, I would have to pay again. The utensil area was a mess and the bathroom was horrendous, I will stick with the one on Mountain Road.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Glen Burnie serve?

Chipotle Mexican Grill in Glen Burnie serves customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill in Glen Burnie?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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